Guidance on the process of submitting your claim.

Before you submit an extenuating circumstances claim, check you can answer yes to the questions below.

1. Are you within the time frame? 

Check the When do I submit my claim page for details of the timescales for submitting your claim.   

2. Do you have the relevant evidence? 

More information can be found here: What evidence do I need to supply? Alternatively, please contact the Students' Union advice service who may be able to assist.

If you've answered no to one or more of these questions, discuss your claim with the Students' Union Advice Services, or your Faculty office for further guidance.

If you've answered yes to both of the above, then you can submit your claim.

How to submit your claim

  • All claims must be submitted through BannerWeb which can be accessed through the Portal.  Use the appropriate link on the My Learning page in the Assessments box.  
  • You will receive an email to your University of Greenwich email address only, acknowledging your claim.    
  • If you are struggling to access this link on the portal, please contact the IT Service Desk on 020 8331 7555 or itservicedesk@gre.ac.uk.