Student Services

Listening Ears

Listening Ears are trained staff volunteers who provide confidential support to students from any part of the university.

They offer an informal and confidential support service for issues relating to welfare, equality and diversity, and bullying and harassment (including on the grounds of age, disability, gender, gender reassignment, race, sex and sexual orientation)

Listening Ears have an important role in assisting students to identify ways of resolving potential problems informally, and in signposting to other support services.

Although they are not trained counsellors, Listening Ear are provided with training to help them undertake the role.

Listening Ears come from a wide variety of backgrounds and have a huge range of life experience. They can help you work through concerns you may have, or issues you may be facing, during your stay at university.

Any contact between you and Listening Ears will be confidential, and operates under the Student and Academic Services Confidentiality Policy.

Who are the Listening Ears and how can they be contacted?

Listening Ears are members of staff who volunteer their own time to help make the University a safe and productive environment in which to work and study. Listening Ears come from a variety of roles and levels across the University.

Listening Ears can be contacted through an online referral form.  

You will be asked within the form to indicate the type of issue you are experiencing. A Listening Ear considered to be most appropriate will then be allocated. If you have particular requests about the type of Listening Ear you would prefer to see, please include this within the 'additional details' section of the form.

Listening Ears can...

  • Provide a supportive, confidential environment in which to discuss problems
  • Support those seeking advice in making decisions that are right for them and their situation
  • Provide information on the options that are available
  • Assist in empowering the individual to make independent decisions
  • Empathise without judgement
  • Signpost to other professional support across the university, or external support services.

Listening Ears cannot...

  • Persuade those seeking advice to do anything they don't want to do
  • Make decisions for individuals or 'fix' their situation;Take action on behalf of the individual
  • Provide counselling
  • Give directional advice
  • Meet with individuals outside of office hours or outside of the University premises.

Examples of how Listening Ears can help you

These fictional case studies demonstrate how a Listening Ear could help you.

Online referral form

If you have requested a Listening Ear via the online referral form we endeavour to respond to all enquiries within 5 working days.

Counselling Services

The University also has a counselling service. The counselling team are here to help and support you with any issue that's having an impact on you reaching your full potential on an academic or personal level. The service is free and confidential, and is available to all our students. We offer a wide range of help and support to meet the different needs of our students. This includes: self help resources, links to specialised websites, workshops, individual counselling and information on external support and resources in the area.