Information about making a counselling appointment.

We are not a crisis or emergency service, if you need immediate or emergency help please see below for emergency services details.

How do I get an appointment?

We encourage students to self-refer.

Simply download the self-referral form and follow the instructions in the form. Please follow the steps below when completing the form:

  1. Open the self-referral with Google Chrome.
  2. Save the self-referral form to your PC
  3. Open and complete the form.
  4. Save the completed copy to your PC and attach it in an email to

As soon as we have received your form, we will be in touch to discuss what support options might work best for you.

Please open these links Google Chrome or Adobe Acrobat- Microsoft Edge is not compatible.

Please note, if you require reading support when completing the mental health self-referral form then please follow these steps:

  • Open the form as a PDF
  • Click 'View', then 'Read Out Loud', then 'Activate Read Out Loud'

When you have completed and returned the self-referral form, a member of the team will assess your situation and an appointment will be offered to discuss types of support:

  • Appointments with our counsellors - - The counselling service offers short term therapeutic support.
  • Mental health & Wellbeing advice - - Information and advice on managing Mental health & Wellbeing difficulties including linking up with internal and external support.
  • One-off Consultation - This session is to get some guidance about self-help strategies, or to talk over a specific issue. (This is not suitable for an urgent situation)

I'm in need of help now
If you need urgent help, or are worried about someone who you think may need urgent help, use one of our emergency support numbers.

Wellbeing self-help guides
Self-help guides on common issues that students may encounter during their studies.

Sexual harassment, sexual violence and sexual assault

How to find us

Directions and contact details for the Student Wellbeing Service Counselling Team on all three campuses.

If you are in urgent need of help please visit the help page.

Avery Hill Campus

A004, Student Centre
Southwood House
Southwood Site,
Avery Hill Road

Campus directions

Tel: 020 8331 9444 for enquiries.

Opening hours: Staff availability is by appointment only.

More about the counselling process

Contact details for emergency assistance

There may be times when you need to speak to someone urgently, and this page lists services with out-of-hours coverage.

Out of hours - call either your GP or NHS Direct

GP  Find your GP
Avery Hill Medical Centre 020 8331 9680 More information
NHS Direct 111 NHS Direct website

Telephone helplines and other sources of help

Dedicated 24 hour support helplines cover any number of issues that can affect you. We list here some of the main helplines that can offer you support or direct you to the help you need.

London Nightline

London Nightline is a confidential listening, support and practical information service for students in London. Includes an instant message service
Open from 6pm to 2am GMT every night of term
Tel: 020 7631 0101 (Currently unavailable)

🌐 IM:
📱Text: 07717 989 900
📧 Email:

Term Dates London Nightline website

The Samaritans

Samaritans is a confidential emotional support service for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

Tel: 116 123
The Samaritans website


Supportline offers confidential support children, young adults and adults and is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse.

Tel: 01708 765200
Supportline website

National Domestic Violence Helpline (NDVH)

The Freephone 24 Hour National Domestic Violence Helpline is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.
Tel: 0808 2000 247
NDVH website

Victim Support

Victim Support is a national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales. They also speak out as a national voice for victims and witnesses and campaign for change.

Tel: 020 8854 1113 (Greenwich) / 020 8303 1248 (Bexley) / 0845 389 9527 (Medway)
Victim support website


Working with people with eating disorders and obesity .

Tel 020 7622 7727
Weightmatters website

Maytree Service

Maytree is a registered charity supporting people in suicidal crisis in a non-medical setting.

Tel 0207 263 7070


Maytree Service website

Accident & Emergency

Attend your nearest A&E department to be seen by the Psychiatric Liaison Team who can assess your needs and offer further support.


Book an appointment with your GP as soon as possible in order to be referred to your local Community Mental Health Team.

Other helplines

NHS Direct has a list of helplines offering general and specialised advice on issues including abuse, addiction, anxiety, depression, parenting and relationships.
NHS Direct website