Students at the University of Greenwich have many support services available to them. Find out about the university counselling services available.

There may come a time when you experience persistent difficulties or emotional problems that are affecting your University life. Much of the time talking to a friend, family member or personal tutor can help, however there may be instances when talking with a professional counsellor may be beneficial.

University can be a challenging experience where we encounter a diversity of people, views and demands.  This sometimes may feel anxious making, discomforting or even distressing, but the process is an intrinsic part of developing skills for future life, relationships and employment.  As an individual you have personal skills necessary to face these challenges, but you may need some assistance from time to time. We want to assist and empower you.

We are not a crisis or emergency service, if you need immediate or emergency help please see our information about emergency services.

What is counselling?

Counselling gives an individual a chance to explore their thinking, emotions and responses in a non-judgemental, confidential space with a trained professional. We are able to support people with a range of issues such as anxiety, low mood, stress, relationship problems through collaborative exploration of thoughts, feelings and techniques.

Although a more directive approach can be employed by a counsellor (by equipping and empowering you with effective coping strategies), our aim is not to give you advice or to tell you what we think you should do. We are here to support you to explore issues or life events, which may involve challenging unhelpful ways of thinking and develop/find ways/new ways of moving forward and managing change . This process can feel very different depending on the individual, but the commonality is to make changes, whether that be a specific change in your life or change to the way you understand yourself.

How do I get an appointment?

We encourage students to self-refer via email. Please include your full name, student ID, telephone number and availability.

You will then be booked in for a telephone assessment (which may last from 30 to 50 minutes) with one of the counsellors who will call you at the arranged time and date, to assess whether the counselling service is suitable to meet your needs, or if alternative support would be more beneficial.

Once you have had a telephone assessment one of the following will happen:

  • If suitable you will be seen for either a face to face counselling appointment or a further telephone appointment
  • If other services are more appropriate for your needs, you will be given information on how to make contact with them.
  • If you decide that the assessment session was sufficient, then you have up to four weeks to make contact with the counselling service for a follow up appointment.

Extenuating circumstances

We do not  give extenuating circumstances letters unless you have had recent previous contact with the counselling service.


It is very important that you let us know if you are unable to attend your appointment, so if possible we can offer that time slot to someone else. Not attending without giving prior notice significantly increases waiting times.


Email or call 0208 331 9444.

Informal help

If you just want to talk over an issue or a problem with an understanding ear, our Listening Ears offer confidential advice and informal support.