Listening Ears is an informal network of university staff that are interested in your well-being and offer confidential advice and student support.

Although they are not trained counsellors, Listening Ears members come from a wide variety of backgrounds and have a huge range of life experience. They can help you work through concerns you may have, or issues you may be facing, during your stay at university.

Any contact between you and Listening Ears will be confidential, unless you ask Listening Ears to tell your tutors, your department or an office in the university.

These fictional case studies demonstrate how a Listening Ear could help you.


John had suffered a family bereavement that was affecting his studies. The Listening Ear provided him with information about counselling that he could receive both inside and outside of the university. The Listening Ear also spoke to John's tutors on his behalf about the extenuating circumstances that were affecting his studies.


Jade was pregnant and on a nursing placement that required heavy lifting. Worried that being pregnant was affecting her studies, she wanted to withdraw. The Listening Ear arranged to meet Jade, explained the options that were available to her and alleviated her concerns about studying whilst pregnant.

The Listening Ear also spoke to Jade's placement provider and arranged for her to concentrate more on blood pressure and vital signs during her work placement, so that she would not have to move patients or lift heavy boxes. When Jade returned to university following the birth of her baby, her Listening Ear was on hand to discuss her new dual role of parent and student.


Ayesha telephoned anonymously, wanting advice on bullying and harassment as she felt she had been excluded from her study group.

The Listening Ear advised Ayesha to speak to her tutor and also arranged confidential harassment counselling for her.