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Survey feedback - Information & Library Services

The overall score for learning resources was above that for the sector but represented a drop of 1% from 2010. Student comments suggest that Information & Library Services’ (ILS) investment in services and resources in response to previous years’ comments have been appreciated. However, students’ areas of concern continue to be availability of books and shortage of PCs. ILS will continue to address these issues, within resource and space allocations, and look at alternative solutions in order to improve the student experience in relation to learning resources

Students said:

“The library being open late evenings and weekends has been a great help.”

“The resources at the library have been well equipped to find any information needed.”

“New traffic light system of red: no talking, amber: quiet talking and green: talking, has helped to know where to sit studying in best environment depending on work being carried out.”

“The library staff are very helpful and approachable. It is useful that you can reserve books from other campuses.”

Students said:

“Sometimes there are not a lot of areas in the library to work during busy times.”

What we did:

Retained midnight opening of libraries and labs seven days per week in term time to maximise student access to the physical library buildings.

Students said:

“The library isn’t a comfortable environment to spend long periods of time studying.”

What we did:

Introduced zoning in all the libraries so that students can choose the study environment best suited to their needs.

Improved and developed self service facilities at all campuses by implementing new self issue/discharge systems with library charges self payment facilities, reducing student queues and improving self service facilities outside core hours.

Students said:

“The library hasn’t got enough copies of books needed for the courses, some books are too old and there are not enough new ones.”

What we did:

Liaised with academic staff to ensure that the library stocked sufficient copies of reading list materials and that old out of date stock which no longer meets programme needs was removed from the shelves. Prioritised the purchase of electronic resources in order to increase student access both on and off campus. We now have access to over 8000 e-books and continue to buy electronic journal collections to support Schools and subjects, eg IEEE/IET Library and Education Research Complete.

Increased student awareness of and ability to make effective use of, the resources available to them. Developed online support materials, increased information skills sessions arranged in liaison with Schools, introduced roaming help and student support rooms within the libraries and organised promotional activities such as eBook weeks in the campus libraries.

Students said:

“Access to library and ICT resources is good and the staff are helpful.”

Students said:

“Students using Facebook can get in the way when trying to print documents in the library.”

What we did:

Blocked Facebook from all silent and quiet computing areas.

Students said:

“There are not enough computers and we do not always have access to the computer labs when they are busy.”

What we did:

Highlighted PC availability via digital signage in the labs/libraries at each campus and via the web and mobile phones.

Increased the amount of fully open access IT spaces within the Dreadnought library by moving IT teaching sessions to the ILS Queen Mary computing lab where new AV equipment has been installed to improve the teaching experience.

In response to the space limitations which prevented us from increasing networked PC numbers, we invested heavily in the wireless network, installed extra desktop power sockets in the libraries to improve laptop access and increased the number of net books available for loan from each campus.

Introduced changes to the IT student desktops (Windows 7 and Active Directory) to provide an updated desktop experience that incorporates the latest technology and manages a distributed desktop environment.

Monitored and published ILS service availability at http://www.gre.ac.uk/offices/ILS/service.