Operations Management

Module summary

Module code: OPER1027
Level: 5
Credits: 30
School: Business Faculty
Department: Systems Management and Strategy
Module Coordinator(s): John Whiteley


Pre and co requisites



The module covers the design, operation, analysis and control of goods and services. As the operations function is the key area for changing inputs to outputs, it has the most impact on the sustainability of an organisation. This module will study the methods organisations use to create value for customers in the 21st century and will look at many aspects of the digital workplace and Business 4.0 concepts. The course uses project-based learning blended with more traditional lectures and tutorials. The project, which is the basis for the assessment, is to develop over the year an operations plan for a fictitious company. The tutorial activities will link into an aspect of the operations plan. By the end of the module the students will have a much better appreciation of the whole operations process.

Learning outcomes

On successful completion of this module a student will be able to:
1 Technical ability - Understand Operations Management from Taylorism towards the principles of the Toyota Production System and beyond.
2 Technical ability - Identify the contribution of different operational activities to the creation of customer value along with the links between operational and strategic goals
3 Technical ability - Identify the environmental and ethical implications arising from the value chains of products and services
4 Technical ability - Collect and interpret reliable data regarding aspects of operations management in specific organisations
5 Generic competencies - Develop effective writing skills in reports and case study analysis. Enhance student's presentation skills and their ability to work in teams both face to face and on-line.
6 Cognitive skills - will be developed and tested in the tutorials and in the production of the group work project.

Indicative content

Operations strategy • Operations network design • Value Creation • New Technologies • Quality management • Managing supply and demand: capacity planning & inventory management • Taylorism and the Toyota Production system • Green and sustainable supply chain • ethics in supply chain management • challenges in the supply chain (Risk and Continuity) • future trends

Teaching and learning activity

Lectures • Participation in tutorial discussions • Guest lectures from practitioners • online group working • Project-based learning Time


Group report - 30%
LO - 1-6.
Pass mark - 40%
3,000 words.
Group operations plan for a fictitious company.

Individual essay - 70%
LO - 1-6.
Pass mark - 40%
3,000 words.
Individual reflective essay.

Nature of FORMATIVE assessment supporting student learning:
Participation in tutorial discussions