Here we share videos showing how you can use IT self-service in your day to day working life as both a member of staff and a manager. We will update this video library in August 2025 with changes and additions including the chatbot.
Logging in
You can access IT self-service from servicedesk.gre.ac.uk and from the Quick Links bar on the portal (the black bar at the top of any portal page). It uses single sign-on, so you can log in with your university account.
Finding your way around
Reporting an issue
You can report an issue or an IT security incident using self-service forms.
Making a request
You can request account changes, system access and IT assets through our service catalogue.
Finding help
Our knowledgebase FAQs cover a range of IT support issues. You can also provide feedback by upvoting useful articles and submitting comments.
Approvals
If you're a line manager, you'll start to receive emails notifying you of IT-related requests which you need to approve. This will include system access, and IT assets for new staff.
Service Status
Check the availability of our digital services at servicedesk.gre.ac.uk.
