Accessibility statement

University website

This website is run by the University of Greenwich. We want as many people as possible to be able to use this website.

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. AbilityNet is a UK Charity that exists to help disabled people use digital technology.

How accessible this website is

We know some parts of this website are not fully accessible:

  • You cannot modify the line height or spacing of text
  • Most older PDF documents are not fully accessible to screen reader software
  • Some older live video streams do not have captions
  • Some of our online forms are difficult to navigate using just a keyboard
  • Some of our online forms are not accessible due to incomplete markup which will be problematic for screen readers interpretations
  • Some of our pages contain unstructured list items which will be problematic for screen reader perceiving different formatting
  • Some older images lack text alternatives
  • Some of our pages lack sufficient colour contrast
  • Some of our links do not have discernible text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you in two working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact using  our website accessibility information form or email accessibility@gre.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

The University of Greenwich is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances below.

Line height and text spacing

While text can be magnified, it is not possible for users to modify text spacing or line height. This fails WCAG 2.1 success criterion 1.4.12 (text spacing).

We are looking at solutions to this issue.

Older images lacking text alternatives

Some images on older articles do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We expect these instances to deprecate over time.

PDFs and other documents

Most of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader. This fails WCAG 2.1 success criterion 4.1.2 (name, role value).

Video captions

Some of our older videos don't have accurate edited captions or transcripts. This fails WCAG 2.1 success criterion 1.2.1 (audio-only and video-only pre-recorded), 1.2.2 (captions pre-recorded), 1.2.3 (audio description or media alternative pre-recorded) and 1.2.5 (audio description pre-recorded).

Students who receive private assignment feedback that is in an audio or video format will be able to request either a text transcription for audio or a captioned video that will be available in Panopto. If this is requested via the Student Wellbeing service, the format will be provided with any reasonable adjustments required.

The accessibility regulations do not apply to recorded videos published before 23 September 2020. Any new videos published will have edited captions or transcripts upon request.

Colour contrast

Some of the pages on this website use themes that lack a contrast ratio of at least 4.5:1 between text and background colours. This fails WCAG 2.1 success criterion 1.4.3 (Contrast).

We are reviewing all the themes this website, and plan to phase out all non-compliant themes by September 2020. When we use new themes, we'll make sure they meet accessibility standards.

Some of the pages on this website use themes that use colour as the sole indicator of visual information, for indicating an action or prompting a response. This fails WCAG 2.1 success criterion 1.41 (Use of Colour).

We are reviewing all the themes used by this website, and plan to phase out all non-compliant themes by September 2020. When we use new themes, we'll make sure they meet accessibility standards.

ARIA (Accessible Rich Internet Applications) have hidden elements

Some of our pages have hidden elements with focusable content which will be problematic for screen readers. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role Value).

We are reviewing all the themes this website, and plan to phase out all non-compliant themes by September 2020. When we use new themes, we'll make sure they meet accessibility standards.

ARIA (Accessible Rich Internet Applications) duplicated ID's and labels

Some of our pages contain duplicated ARIA ID's and labels which will be problematic for screen readers interpretations. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).

We are reviewing all the themes this website, and plan to phase out all non-compliant themes by September 2020. When we use new themes, we'll make sure they meet accessibility standards.

Incomplete markup on forms

Some of our online forms are not accessible due to incomplete markup which will be problematic for screen readers interpretations. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).

We plan to phase out all non-compliant forms by September 2020. When we publish new forms, we'll make sure they meet accessibility standards.

Links without discernible text

Some of our pages contain links that do not have accessible text which will not be visible to screen readers. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose(In context)) and success criterion 4.1.2 (Name, Role Value).

We plan to add text for all links by September 2020. When we publish new content, we'll make sure our use of links meets accessibility standards.

Unstructured list items

Some of our pages contain unstructured list items which will be problematic for screen reader perceiving different formatting. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

We are reviewing all the themes this website, and plan to phase out all non-compliant themes by September 2020. When we use new themes, we'll make sure they meet accessibility standards.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content, we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in [rough timing].

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Additional accessibility considerations

WCAG 2.1 defines three levels of conformance: level A, level AA and level AAA. Although our goal is WCAG 2.1 Level AA conformance, we have also applied some level AAA success criteria:

  • Images of text are only used for pure decoration or where a particular presentation of text is essential to the information being conveyed
  • We are adding full transcripts to our videos
  • Functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes.

Preparation of this accessibility statement

How we tested this website

This website was last tested on 20 September 2019. The test was carried out by the University of Greenwich based on a sample of most-visited pages and course pages. All flagged priority issues were investigated and, where possible, addressed.

What we are doing to improve accessibility

We have a rolling programme of updating the content and design of this website in accordance with the guidelines set out by the WCAG and will continue to assess and improve our accessibility based on these guidelines, user testing and user feedback.

This statement was prepared on 17 March 2022. It was last reviewed on 17 March 2022.