Your response to IT self-service has been overwhelmingly positive. You’ve told us it’s quicker, clearer and more convenient. As we prepare to welcome students to the service, we’re also making some changes to improve the service for you.
Get help and log tickets online; email will no longer be used to log new tickets
- A new name for a familiar button
The ‘Forgotten password’ option that you see on the service desk homepage before you log in is being replaced with ‘Registration or login issues’. This reflects the most common queries we receive from new students, as well as staff and continuing students. - A smarter way to get help
We’re launching our new chatbot. It’s fully automated and available 24/7 to guide you to answers or help you raise a ticket if you can’t find what you need. - A new approach to email
Emails sent to the IT Service Desk will now receive an automatic reply inviting you to use self-service. Once you have logged your ticket you can update it online or reply to any email responses we send.
We’ve introduced these updates to make your experience even smoother
- Get help faster with smart forms and a chatbot that prompts you for the right details from the start
- Track your tickets in real time - no more waiting for replies or digging through old emails
- Access support when you need it, not just during office hours
Get IT support online, or call us for urgent classroom support or IT security concerns
When you need IT support, go to servicedesk.gre.ac.uk and log in with your university username and password.
If you need urgent classroom support or want to report an IT security issue, please call us on 020 8331 7555.
