Before migration
- Expect early notice of your migration date.
- Plan for a brief interruption to your phone service during the 7–9am migration window.
- Ensure key colleagues are aware of your scheduled window (especially in student‑facing or time‑sensitive roles).
- Know where to get help: IT Service Desk via self‑service.
After migration
- Expect Teams to become the default place for making/receiving calls.
- Your number should work immediately; report issues right away.
- Know that ILS has already run test calls, but you may wish to do quick local checks for peace of mind.
- Critical teams should confirm their fallback routing can now be removed once service is stable.
What will change?
- University direct dial numbers (DDIs) will be moved into Microsoft Teams.
- Incoming and outgoing calls will happen directly in Teams.
- Desk phones will no longer be required for most staff.
- Call handling (voicemail, forwarding, rules, groups) becomes self-service and integrated.
How will I be informed of my exact migration date?
Each area will receive email confirmation of their exact migration date. We are currently planning the migration schedule and will share the timeline as soon as it is available.
Will my number be scheduled to migrate at a specific time?
All migrations will occur during the university’s standard ‘at risk’ periods (Tuesdays & Thursdays, 7–9am).
Migrations will take place in phased waves to minimise disruption.
What do I need to do before migration?
You can prepare for the changes by familiarising yourself with Microsoft's Overview of Teams calls
Will there be downtime?
There will be a brief interruption (<20 minutes) while numbers migrate. A short propagation time may occur while Teams finalises routing for each number.
How will you prevent missed calls during migration?
Temporary call redirects and protection measures will be used to avoid missed calls during migration.
How will everything be tested?
ILS teams will test inbound and outbound calls immediately after migration.
How will critical services be protected?
Critical services will receive fallback routing (e.g., temporary mobile redirects) if needed.
When will the old telephone system be turned off?
The old telephone system will be turned off only once all numbers have migrated and tested.
