You now have access to our online service where you can report an issue or request something new, as well as:
- Find suggested fixes for your issue
- View and update your existing tickets
- Check the status of our digital services like Wi-Fi or email
- Give feedback on the help you received and the resources available.
With self-service you have one place to manage your IT support that you can access at any time, from any device, anywhere.
We’re moving our “how-to” IT guides and support into self-service. This will help you to find faster answers and clearer guidance, all in one place. Our guide to self-service will help you to find your way around.
Get all the help you need online
- A new name for a familiar button: The ‘Forgotten password’ button that you see on the service desk homepage before you log in is now called ‘Registration or login issues’.
- A smarter way to get help: We’ve launched our new chatbot. It’s fully automated and available 24/7 to guide you to answers or help you raise a ticket if you can’t find what you need. A new approach to email: Emails sent to the IT Service Desk will now receive an automatic reply asking you to use self-service. Once you have logged your ticket you can update it online or reply to any email responses we send.
Can't find the information you need? Raise a ticket
When you need IT support, go to servicedesk.gre.ac.uk and log in with your university username and password. Email is no longer used to log new tickets.
There’s also a link to the Digital Student Centre for easy access to student enquiries and personalised support.
Look out for more updates at the start of term
Check your student communications for the latest info.
