You can self-serve answers to your Payroll and People queries via Horizon Help Desk
For queries about our employee lifecycle, learning and development and processes, please go to Horizon Help Desk, where you can search Knowledge Articles. If you cannot find an answer to your question, please create a service request using the Create Request button, under the My Help tile, under the Help Desk tab.
If you have a technical issue in Horizon, your query regards one of the Finance modules, reporting or enhanced access, please raise a ticket via IT Service Desk.
A link to Horizon is available on the Quick Links section of the portal, which is the black bar at the top of the page.
Horizon is the name we gave to our Oracle Cloud HR and Payroll systems (HCM) system
Horizon modernised and replaced our previous People, payroll and finance systems. It is not connected to the Post Office Horizon system which was developed for the Post Office by Fujitsu.
Our Horizon system provides staff with access to self-service for People and finance processes. This includes updating personal information, recording learning and development. We can manage our leave, expenses and overtime and complete our annual appraisals. Horizon stores our organisation chart, manages recruitment and our new staff onboarding process.
Log into Horizon using your university username and password
This provides an extra layer of security and means you do not need to remember separate login details.
A link to Horizon is available on the Quick Links section of the portal, which is the black bar at the top of the page. Click the "Company Single Sign-On" button and log in via your university account.
To access the Horizon system off-campus you will need to use Multi-Factor Authentication (MFA). MFA adds an extra layer of security on top of your username and password when you are off campus.
Our support pages show you how to use Horizon
Our Horizon support pages contain guidance on how to access and use Horizon. Find guidance within the system by using our guided Journeys which take you through our processes step by step.
A link to Horizon is available on the Quick Links section of the portal, which is the black bar at the top of the page.
I have a question that isn't listed here, who do I ask?
For information about processes within Horizon please contact your Finance or People representative.
If you have a technical issue accessing or using Horizon please go to IT Self Service. There you can find answers to your questions, or log a call for our support team. If your query is urgent, please follow up with a phone call so it can be prioritised.
Our personal details are held in Horizon for a variety of reasons
These include contract management, payroll processing and HESA returns. All the data we collect is required for a specific purpose, we will not request information about you "just in case". Colleagues will only be able to access personal data where it is required for their roles.
Job Field: Administrator or Professional is not used
The job field was a background category on our old system and was not maintained. It doesn't reflect your position in the university, it isn't used by People Directorate and has nothing to do with your role or job.
Line managers can delegate tasks in Horizon
Delegation due to Leave: You can delegate tasks in Horizon to another manager when you are on leave or unavailable.
