Our People and Payroll teams now support you via our online service where you can:
- find online help and guidance to answer your Payroll and People queries.
- raise queries via Service Requests for more personalised support.
- check the status of your Service Requests.
- Give feedback on the help you received and the resources available
Use Horizon Help Desk for most People and Payroll processes
We ask you to use Horizon Help Desk for your People and Payroll queries from now on. Processes supported during Phase 1 of Horizon Help Desk are:
Absences; annual leave, family leave or other special leave. Sickness absence must be reported to peopleoperationsadmin@gre.ac.uk.
Contracts; queries about your or your team’s contracts and variations.
Onboarding; new starters, probation or extensions.
Payroll; pay, pension, BACS or staff costing queries.
Recruitment; application process, interview coordination, pre employment checks, internal appointments.
Action | Current process | New process |
Find information on our policies and processes | Search the Portal or university website, or contact the People or Payroll teams for advice | Find the answer to your question in Horizon Help Desk |
Find how to request a change | Search the Portal or university website, or contact the People or Payroll teams for advice | Find the answer to your question in Horizon Help Desk |
Make a change or request personalised support | Email the People or Payroll teams to request a change, respond to queries from the teams directly | Raise service request on Horizon Help Desk |
Approve a request | Approvals are managed via email | Approvers will automatically be contacted when a request is logged, speeding up the process |
Get a ticket number | Tickets are not currently used | Check ‘My Help’. You'll also get your ticket number in an acknowledgement email when your request is logged |
Get updates on the status of your request | Email the People or Payroll teams to request updates | See the real-time status of your request in Horizon Help Desk |
Continue to use email to report sickness absence, and for casework and finance queries
Our People casework and other Finance activities will move to Horizon during the next phases of the project. Continue to email these teams to get answers to your questions and support with processes:
Expenses and Invoices: email payments@gre.ac.uk.
Procurement: see our online procurement information or contact the procurement team.
Sickness absence: sickness must be reported to peopleoperationsadmin@gre.ac.uk.
Leaving the university: resignations are managed in Horizon. Colleagues who leave the university will be provided with an email address for external contact.
Our casework process will support more complex and detailed People processes. These include supporting reasonable adjustments, responding to harassment and bullying and managing grievances. Email employee.relations@gre.ac.uk for support.
Check Horizon news to stay up to date
We share all our Horizon updates on our Horizon news page. We update this site whenever we have new information to share with you about Horizon, including Horizon Help Desk.
