Available now via servicedesk.gre.ac.uk, Live Chat is the primary channel for account and password support. You can access the service by selecting the chat icon on the Service Desk website and following the prompts from the IT Support Bot. Where additional assistance is required, the conversation will be transferred to a member of the team.
What you need to know
- Live Chat is available now.
- The service operates Monday to Friday, 9am to 5pm.
- Access Live Chat via the chat icon at servicedesk.gre.ac.uk.
- Account queries and password resets should be submitted through Live Chat wherever possible.
- Telephone menu options have been updated and callers seeking account or password support will be directed to Live Chat.
The introduction of Live Chat forms part of preparations for the start of the academic year, when demand for account and password support is typically at its highest. The service is designed to improve access to support and help the IT Service Desk manage the large volume of enquiries received during this period.
Your feedback will help inform future improvements as the service continues to develop.
