Our Employee Assistance Programme (EAP) provides a wide range of help, whether its debt advice or legal information, support with anxiety or depression, bereavement, relationship issues, or even help with everyday matters such as moving house or finding a plumber. There’s also support for managers on coping with pressure and stress, or dealing with difficult situations, for example.
Available 24 hours a day, 7 days a week, 365 days a year
Extensive information, resources and advice can be found by visiting the Well Online website or employees can also contact the service via the freephone Confidential Care adviceline. The service is available 24 hours a day, 7 days a week, 365 days a year, meaning you can get support whenever you need it. It’s completely confidential, so you can access the support you need without having to worry that others at the university will know.
Calls are answered by trained consultants who will talk through your situation with you before agreeing together the next steps. Given that all consultants are trained counsellors that initial conversation may be all you need, but if it isn’t CiC will arrange for you to be referred for up to 6 sessions of counselling with a fully qualified therapist if appropriate.
To find out more and access support and resources, visit www.well-online.co.uk:
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Alternatively, phone the freephone Confidential Care adviceline on 0800 085 1376, or email: assist@cic-eap.co.uk or use the ‘Live Chat’ facility via the website.
Next Generation Text (NGT): If you have hearing difficulties, or you are struggling to hear or be heard on the call, the Next Generation Text (NGT) Service can help. You can contact CiC using the following freephone number: 18001 0800 085 1376.
Mental health and wellbeing support for staff
See an overview of the mental health and wellbeing support that's available to employees.
