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Digital Student Centre FAQs

TLDRoffon

This article provides answers to your frequently asked questions and covers questions about the project and student queries

If you have a question about the work taking place to modernise our student enquiries process and the Digital Student Centre which isn't shown here, please get in touch with the team.

Our Digital Student Centre is your new space for student life support.

The Digital Student Centre is the place for you to find answers to your questions, helping you to find the support you need. It covers various aspects of your student life, including student engagement, student finance, academic and personal conduct, accommodation, visa and international advice, disability, mental health and wellbeing support.

You are empowered to find the answers you need, when you need them. With a quick search on AskUoG, you will have access to hundreds of helpful articles. If you have any further questions or if you would like more support, you can quickly place an enquiry and one of our experts will be in touch shortly. You will get updates and notifications so you can stay on top of your raised enquiries, all in one simple platform.

You can find updated and relevant information for you on AskUoG

AskUoG is our central hub for student information, where you can get quick support on a range of aspects related to your student life, including student engagement, student finance, academic and personal conduct, accommodation, visa and international advice, disability, mental health and wellbeing support. Hundreds of easy to navigate FAQs will help you stay on top of any updates. Got a question? AskUoG!

Access your useful documents, such as Bank Letters anytime in “My Documents”

Download your bank, student status and council tax letters when you need them.  You will be able to go to the Digital Student Centre in the ‘My documents’ section and get the letter you need in minutes. If you need more support, or you do not meet the eligibility criteria, you can send us your enquiry and we will be able to support you.

You can track your enquiries and receive progress updates online

The Digital Student Centre gives you all the student life support you need. If you can’t find the right answer on AskUoG, send us your enquiry. You’ll be able to track all your requests and check anytime on their status and progress. We will give you the answer or support you need. If your enquiry is more complex, it can take the teams a little longer to get back to you. Please be patient while they make sure the information or advice they give you is accurate.

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