Planning for Clearing / Opening hours

The following guide will help you negotiate Clearing and let you know when we're open on and around A-level / BTEC results day.

How do you plan for Clearing? The following guide is designed to help you out and let you know when we're open on and around results day.

Before results day

Do your research

  • Think about the courses you would like to study and any alternatives.
  • Take a virtual tour of the universities you're interested in.
  • By signing up for Priority Access, you can join an exclusive Clearing webinar.

Gather information

Collect the information you need, so you're ready to go:

  • Your UCAS number (if you have one)
  • Grades, such as A-level, BTEC and GCSEs
  • An idea of the courses you'd like to study
  • Clearing phone numbers and opening times.

Beat the rush on results day with a priority phone number.

On results day

The standard timeline runs as follows.

Morning: from 8.30am

  • Your grades are released on the UCAS website.
  • If your UCAS Track status says, 'In Clearing' or 'Clearing has started', or if you've changed your mind, get in touch!
  • Our phone lines will be open from 8:30am. Give us a call on 020 8331 9000 (or your priority number if you have one).
  • If the course you want to do is full, there may be similar courses available.

Afternoon: from 2pm

  • You can submit your Clearing decision from 2pm. This gives you time for research before you make any decisions.
  • If the university confirms that it will accept you, you can add this to 'Your Choices' on UCAS.
  • You can speak to as many universities as you like, but you can only add one Clearing choice to accept at a time.

Clearing Opening Hours

During Clearing, our advisors are available by phone (020 8331 9000) and Live Chat during the hours below.

Date Open
Monday 05 July - 09 August (weekdays) 9am - 5pm
Tuesday 10 August (A-level / BTEC results) 8:30am - 8pm
Wednesday 11 August 8am - 7pm
Thursday 12 August (GCSE results) 8am - 6pm
Friday 13 August 9am - 5pm
Saturday 14 August 9am - 4pm (TBC)
Sunday 15 August 10am - 1pm (TBC)
Monday 16 August onwards 9am - 5pm

If you need to contact us outside of these times, you can email and we'll get back you as soon as we can.

Clearing timeline

05 July: Clearing opens

If you have your results, you can start Clearing.

July - August

International Baccalaureate (IB) results are expected on 6 July. Pearson QCF BTEC results are expected on 8 July. Some BTEC results will be released from late July onwards.

10 August: A-level and most BTEC results

Once you have all your results, you can contact our Clearing team. You can refer yourself on UCAS to a university from 2pm on this day.

12 August: GCSE results

GCSE results will be released on this day, if they are needed to support your application.

Mid-August - September

Clearing continues until our courses are full or the academic year begins.