Counselling and Mental Health

From confidential one-to-one counselling to motivational and self-development group workshops, the Student Wellbeing Service (Counselling & Mental Health) is here to help and support you.

We are not a crisis or emergency service. If you need immediate help, please seek emergency assistance.

How counselling can help

Counselling provides a safe, confidential space to explore any problems you may be experiencing.

These include anxiety, stress, loneliness, homesickness, relationship difficulties, loss of confidence, family crisis, sexuality and sexual orientation, abuse, depression, academic problems, identity issues, addictions, self-harming and eating disorders.

Working with a counsellor may help you to see your problem with greater clarity, get some insight into its origins, and think about how to move forward.

Our counselling service

We offer short-term counselling with a solution-focused approach.

In your initial appointment, your counsellor will seek a clear understanding of your problem and discuss with you how you might move forward. Very often, students feel this is enough to get back on track.

If you need more help, follow-up sessions may be recommended. We aim to keep these as brief and focused as possible.

We do not provide extenuating circumstances letters unless you have had recent previous contact with the counselling service.

How do I get an appointment?

We encourage students to self-refer via email. Please include your full name, student ID, telephone number and availability.

You will then be booked in for an assessment (usually 30-50 minutes) with a counsellor to assess whether the service is suitable to meet your needs, or if alternative support would be more beneficial.

What to expect from your session

What can you expect from your counsellor?

  • They will listen to your concerns and help you to develop a better understanding of them so that you deal with the issues more easily and effectively.
  • They will take you seriously and be willing to openly discuss anything you wish to discuss.
  • They will work with you but won't do for you what you can do yourself.

What's expected of you?

  • You will be doing most of the talking.
  • Talk about what is bothering you as openly and honestly as you can.
  • Be open for change. Most counselling requires you to try something new or a different approach.
  • Sometimes you may experience painful feelings before you start feeling better.
  • Let your counsellor know at least 24 hours in advance if you cannot attend a session.

You may be contacted a few weeks after your session to find out how you are getting on, and to provide some feedback on your experience.

What happens next?

Once you have had an assessment, one of the following will happen:

  • You decide that the assessment session was sufficient. You have four weeks to request a follow-up appointment if you need it.
  • You will be recommended a further face-to-face counselling appointment.
  • If other services are more appropriate for your needs, you will be given information on how to access them.

Confidentiality

The counselling service is free and confidential. Our counsellors abide by their professional bodies’ ethical framework for good practice in counselling and psychotherapy. We abide by the Data Protection Act.

Emergency and out-of-hours support

If you need to speak to someone urgently.

Out of hours - call either your GP or NHS Direct:

  • GP | Find your GP
  • Avery Hill Medical Centre | 020 8331 9680 | More information
  • NHS Direct | 111 | NHS Direct website

Other sources of support

Further sources of support


Alongside our counselling service, there are a range of volunteer services, self-help guides, and support services you can turn to if you need additional help.

How to find us

Tel: 020 8331 9444 / 7875 for enquiries. | Opening hours: By appointment only.

Avery Hill Campus

A004, Student Centre
Southwood House
Avery Hill Road
SE9 2UG

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Greenwich Campus

003 Dreadnought Building
Park Row
London
SE10 9LS

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Medway Campus

10B Blake Building
Central Avenue
Chatham Maritime
ME4 4TB

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