Sources of support

Alongside our counselling service, there are a range of volunteer services, self-help guides, and support services you can turn to if you need additional help.

Please be aware, Togetherall has now ended for new students from 1 August 2022.  The service will stop for existing students at the end of October 2022. We will be launching Spectrum Life, a new Out of Hours Mental Health and Wellbeing provider, on 25 August 2022. You can find more information here.

London Nightline

London Nightline is a confidential listening, support, and information service for students in London. You can talk to London Nightline about anything in complete confidence.

London Nightline volunteers are students themselves, who have undergone extensive training and who understand that university life in London isn't always plain sailing.

Open from 6pm to 2am GMT every night of term.

Listening Ears

While not trained counsellors, our Listening Ears volunteers are trained and dedicated staff members from across the university who provide informal and confidential support to our students.

Our volunteers come from a wide variety of backgrounds and have a huge range of life experience. They help students identify ways of resolving problems and locate other support services.

Issues might relate to welfare, equality, diversity, bullying and harassment (including on the grounds of age, disability, gender, gender reassignment, race, sex and sexual orientation).

Any contact between you and Listening Ears will be confidential unless you ask them to tell your tutors or a department in the university. It operates under the Student and Academic Services Confidentiality Policy.

What we can do

  • Provide a supportive, confidential environment in which to discuss problems.
  • Support you in making decisions that are right for you and your situation.
  • Provide information on available options.
  • Empower you to make independent decisions.
  • Empathise without judgement.
  • Signpost to professional support, either at the university or externally.

What we can’t do

  • Persuade users to do anything they don't want to do.
  • Make decisions for you or 'fix' your situation.
  • Act on your behalf.
  • Provide counselling.
  • Give directional advice.
  • Meet with you out of hours or outside of university premises.


Our Student Assistance Programme (SAP) provides you with access to counselling support to help you cope and deal more effectively with any personal problems. Spectrum.Life will give you access to fitness plans, recipes, and eLearning content related to remote working, sleep and mental health among other topics. In addition, you will have access to numerous health and wellbeing related rewards such as discounted Fitbit Fitness Trackers!  The platform also gives you direct access to your Student Assistance Programme (SAP). More information can be found here.


Accident & Emergency

You can attend your nearest A&E department to be seen by the Psychiatric Liaison Team who can assess your needs and offer further support.

NHS Direct

NHS Direct has a list of helplines offering general and specialised advice on issues including abuse, addiction, anxiety, depression, parenting, and relationships.

Self-help guides

Wellbeing Self-Help Resources available on Academic and Wellbeing Resources Moodle Page

Course: Academic and Wellbeing Resources for all Students-NB0999-2019-20

This directory Mental Health and Wellbeing ( has been compiled by the Student Wellbeing Coordinators (Mental Health) and contains links to useful resources on the following:

  1. Abuse
  2. Addiction and Dependency
  3. Anger
  4. Anxiety
  5. Bereavement
  6. Bipolar Disorder
  7. Body Dysmorphia
  8. Depression and Low Mood
  9. Drugs and Alcohol
  10. Exam Stress
  11. Eating Disorders
  12. LGBTQ+ and Mental Health
  13. Medication
  14. General Mental Health and Wellbeing (including sleep, seeking help for mental health issues and information on Talking Therapies)
  15. Mindfulness
  16. Panic Attacks
  17. Resilience
  18. Self Esteem, Confidence and Assertiveness
  19. Self-Harm
  20. Stress
  21. Student Life and Mental Health
  22. Suicide
  23. Trauma

Further self-help guides are available through:

Helplines and resources

Dedicated 24-hour support helplines cover any number of issues that can affect you. We’ve listed some of the main helplines and support services.

The Samaritans

Samaritans is a confidential emotional support service for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

  • Tel: 116 123
  • Email:


Supportline offers confidential support children, young adults and adults and is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse.

  • Tel: 01708 765200
  • Email:

National Domestic Violence Helpline

National Domestic Violence Helpline (NDVH) is a national service for women experiencing domestic violence or family, friends, colleagues calling on their behalf.

  • Tel: 0808 2000 247 (freephone, 24-hr)

Victim Support

Victim Support is a national charity giving free and confidential help to victims of crime, witnesses, their family, friends, and anyone else affected across England and Wales. They also speak out as a national voice for victims and witnesses and campaign for change.

  • Tel: 020 8854 1113 (Greenwich)
  • Tel: 020 8303 1248 (Bexley)
  • Tel: 0845 389 9527 (Medway)


Weightmatters works with people with eating disorders and obesity.

  • Tel: 020 7622 7727
  • Email:

Maytree Service

Maytree is a registered charity supporting people in suicidal crisis in a non-medical setting.

  • Tel: 0207 263 7070
  • Email: