Estates and Facilities

Estates and Facilities Services

Facilities services across the University of Greenwich estate are provided in partnership with Sodexo.

Sodexo operate a Helpdesk based at Avery Hill supporting colleagues across the academic buildings at Avery Hill, Bathway, Greenwich and Medway. For student halls see the Residences section below.

Raising a request

If you discover a building fault, need assistance with building maintenance, or want to book an Estates service, please raise a Facilities Request. This can be done by clicking on the 'Log a Facilities Request' option on the Staff Services / My Student Life Portal page. Please include your contact details and date required.  Alternatively you can email your request to fmcentralhelpdesk@greenwich.ac.uk

For emergencies please phone 020 8331 7779.

Service requests will be processed within 24 working hours of receipt.

The Helpdesk is open 24 hours a day, 7 days a week.

Access to our buildings and facilities

All campuses now have access control in most buildings which is managed with your Greenwich Gateway Card.  This includes shared areas at Medway. If you experience difficulty when using your card, please visit the campus security gatehouse.

For enhanced access or to order additional room keys, please complete the access request form.

For staff wishing to access any of our buildings outside of their published opening times, an out of hours access request will need to be completed and approved by your faculty/directorate.

Portering & Transport

If you require porters or have a transport request, Log a facilities request and provide the following details:

  • Contact details - with an alternative point of contact if possible.
  • Date - you would like the work carried out.
  • Building and room details - of where you want items delivered, where applicable.
  • Descriptions - list of the items to be delivered or moved.
  • Any other information - Are the items heavy? (i.e. you cannot move them yourself.) Do they include fixtures? Are there access issues?

Please note, during exams, Open Days and graduation, portering requests may take longer to complete.  Should this happen, a member of the team will contact you to arrange a suitable alternative time.

For coach and minibus transport, please refer to our approved operators buying guide or contact the Transport team for advice travel@gre.ac.uk.

Related Forms

Parking

Car parks are managed by Sodexo in partnership with Group Nexus who provide support with parking tickets, parking machines, signage and the Paybyphone service.

More information about parking is provided via the travel pages or contact travel@gre.ac.uk for help.

Residences

To report a fault in halls, please e-mail:

If you live in the McMillan Student Village in Greenwich, CLV who manage this hall will have provided you with details on how to report issues.

Campus Facilities Offices

For projects and strategic discussions related to Estates and Facilities please continue to contact the Campus Facilities teams by emailing Greenwichfacilities@gre.ac.uk or by calling the relevant campus office direct:

Avery Hill / Bathway. Flat 47 Aragon Court. Tel: 020 8331 8848

Greenwich QA059 Queen Anne Court. Tel: 020 8331 7701

Medway P27, Pembroke. Tel: 020 8331 3039

Compliance Information

Contractor Management

Policies

How to report an incident

All incidents should be reported as soon as possible to the Safety Unit. Please report them here.