Employee Assistance Programme (EAP)

This page provides information to staff of the University on the Employee Assistance Programme.

Need Help?

Employee Assistance Programme

As a staff member you can access free information, advice and confidential support through the university’s Employee Assistance Programme (EAP), provided by Vivup.

Whether you’re facing problems at work or at home, you can access impartial, confidential support and advice for your mental health and wellbeing for a range of different issues.

Support and resources include:

  • Telephone helpline
  • Counselling
  • Debt and financial advice
  • Downloadable self-help resources
  • Podcasts, blogs and more

Available 24 hours a day, 7 days a week, 365 days a year

The service is available 24 hours a day, 7 days a week, 365 days a year, meaning you can get support whenever you need it. It’s completely confidential, so you can access the support you need without having to worry that others at the university will know.

To find out more and access support and resources for your mental health and wellbeing, visit the Vivup EAP webpage. If needed, the access code is: 113222.

Alternatively, phone the Vivup EAP confidential helpline:

  • 0330 380 0658 (calls charged at local rates), or
  • 0800 023 9324 (free from any standard UK mobile or landline)

For further guidance about using the EAP service, take a look at this process map and FAQs  EAP Process Map & FAQs.pdf

If you have previously accessed counselling through the university’s previous EAP (CiC), you are welcome to access support through the new provider, Vivup, at any point.

Please use this form to offer your anonymous feedback on the university’s EAP.

Mental health and wellbeing support for staff

You can also see an overview of the mental health and wellbeing support that's available to employees.