The Safezone personal safety app is free to download, and use, and is the quickest way to receive emergency assistance whilst on campus.

We encourage all staff, students and regular visitors to campus to download the SafeZone app ready for use should emergency assistance be needed from the onsite first aiders, security or emergency response teams.

When you login make sure you use your university email address, and provide a mobile phone number - the app does not accept landlines.

Emergency assistance can also be requested by calling security direct on the following Campus Emergency Contact numbers:

Avery Hill
020 8294 0362

East Gate 020 8331 7695
Cooper Building 020 8331 7629 (contact East Gate out of hours)
Hamilton House 020 8331 7574 (contact East Gate out of hours)
Stockwell Street 020 8331 8429

01634 883333

020 8331 7576

For general non-emergency security assistance, please refer to individual campus contact information on the Estates & Facilities homepage.


Emergency Response Plan

When the University is impacted or threatened by an emergency, important decisions must be made as quickly as possible. This plan intends to outline the overall approach of the Emergency Response Group (ERG), providing a framework within which the response to an emergency can be managed.

The plan is comprised of the following elements:

  • ERG Process Flow:  outlining the key management action points
  • Part 1: The Plan; Details the purpose and remit of the ERG and the process to be followed in the event of an emergency
  • Part 2: Individual action plans for ERG members
  • Part 3: Contact List (Restricted document. Please contact the Safety Unit if you require access)
  • Part 4: Appendices; Accompanying documents to enable the Secretariat to support the ERG during an emergency.