The Estates & Facilities team are on hand to support staff and students by providing campuses that are safe, attractive and welcoming to all.
Who are we?
From improving and maintaining our campus facilities, through to security provision, travel information and meeting our sustainability goals, our Estates & Facilities teams are available to assist. Please see the below guide on what we can offer and how we can be contacted.
Our priorities
As detailed in the Estates Sub-strategy, our priorities are:-
- Student Success
- Inclusivity and Culture
- Research and Knowledge Exchange
- Connected and Sustainable Campuses
What can we help with?
FM support and enquires
Sodexo operate a Helpdesk supporting colleagues across the academic buildings at Avery Hill, Bathway, Greenwich and Medway.
Requests for porters, cleaning, security and maintenance can be logged using the staff or student online system. Alternatively, by direct email to fmcentralhelpdesk@greenwich.ac.uk and for any urgent matters, 24/7 support is available from Ext. 7779 / 020 8331 7779.
In the event that you are not satisfied with the response to your FM Helpdesk request, please contact the contract monitoring team at FMhelpdesk-serviceescalation@greenwich.ac.uk. Any compliant should include a job reference so that the team can liaise with Sodexo to address your concerns.
Students residing in Cleaves, Howard, Parr and Tudor Courts at Avery Hill Student Village should report any faults direct to the Student Living Team: AveryHill.UK@studentliving.sodexo.com
If you live in the McMillan Student Village in Greenwich, CLV who manage this hall will have provided you with details on how to report issues.
Access to our buildings and facilities
All our campuses now use the Greenwich Gateway card (including shared areas at Medway). Please ensure that you always carry your card to be able to access our buildings. Giving your card to someone else is not acceptable and anyone not visibly wearing their card may be asked to produce it.
- If you experience difficulty when using your card, please visit the campus security gatehouse.
- For enhanced access or to order additional room keys, please complete the access request form.
- Staff wishing to access any of our buildings outside of their published opening times, an access to closed buildings request will need to be completed and approved by your faculty/directorate.
- See Contractor access requests for guidance on appointing contractors to carry out work on university premises.
Hospitality and catering
Each campus has catering outlets with options for light snacks, refreshments and hot and cold food.
See delivered catering services for what can be provided for meetings, conferences and events.
Related Forms
Office moves and redecoration
- Minor office reorganisation and redecoration. Small moves up to five should be requested via the helpdesk. Redecoration requests should be made to Greenwichfacilities@gre.ac.uk
- Space requests for additional or new spaces should be submitted using the space request form. If you need any guidance, please contact our Property & Space Team space@greenwich.ac.uk . Any significant moves, refurbishments or projects should be referred to our Capital Projects Team.
Post Rooms
Each campus has a dedicated post room which is managed by the Sodexo Team. If you wish to request a postal service, you will need to Log a facilities request (driver/delivery). For any day to day queries, you can contact the teams direct using the following email addresses:-
- PostRoom.AveryHill.Uni.UK@sodexo.com
- PostRoom.Greenwich.Uni.UK@sodexo.com
- PostRoom.Medway.Uni.UK@Sodexo.com
Security
- Campus safety
- Additional resource for events and out of hours activities (chargeable)
- Police Community Support Officers (PSCOs) conduct regular visits to our Greenwich campus as part of their patrols and can be contacted as follows via Twitter @GreenwichNWatch
- Lone working. If you are working after core hours, please let your local security team know.
Sustainability
- News, initiatives and advice
- Saving Energy and Carbon on campus
- Becoming a staff Green Champion
- Requests for previously used furniture
Transport
- Getting to our campuses including public transport, directions and facilities for cyclists
- University bus service for intercampus travel
- Arriva bus tickets discounts for staff and students
- Parking permits and visitor parking
- Locker hire for cyclists
- For coach and minibus transport, please refer to our approved operators buying guide or contact the Transport team for advice travel@gre.ac.uk.
What you need to know
Accessibility
The university is a partner of AccessAble, the UK’s leading provider of detailed disabled access information. The guide helps students, visitors and staff plan their journey to and around our campuses.
English Heritage
- Many of our buildings are English Heritage and as such, permission for works must be given by Historic England. Please give us as much notice as possible for such works so that we have adequate time to liaise with Historic England. Not all requests can be met, so we would strongly advise there is some flexibility built into your requests.
- To protect these buildings and to abide by the rules set by Historic England, we must not fix any temporary signage to walls or doors with blue tack, tape, pins, etc.
Health & Safety
- Induction – health and safety induction video for staff and students. Your faculty/directorate will also provide you with local H&S induction.
- All accidents/incidents should be reported as soon as possible to Health & Safety Services.
- Planned fire alarm tests take place weekly in all buildings. These will sound for under a minute and vacation of the building is not required. Should an alarm last longer, you must leave the building and report to fire assembly point.
- Statutory building evacuation drills are held once a term and can be either announced or unannounced. This is to ensure that staff and students are aware of the university’s expectations in the unlikely event of an emergency. Everyone is expected to actively participate.
- Personal Emergency Evacuation Plans (PEEPs) for staff or students who might need some additional time or help to evacuate.
- Please observe lecture finish times to ensure free movement around our academic buildings and avoid potential overcrowding.
- Health & Safety guidance provided by the university’s Health & Safety Services team.
Smoking on campus
- Smoking is not allowed inside or within 5 metres of our buildings. This includes smoking of e-cigarettes and vapes. Please use the provided external bins to extinguish and safely dispose of cigarette butts.
For projects and strategic discussions related to Estates and Facilities please continue to contact the Campus Facilities teams by emailing Greenwichfacilities@gre.ac.uk.
Compliance Information
- Asbestos Training Module
- Asbestos Management Plan
- Asbestos Code of Practice
- Portable Appliance Testing
- Safe Isolation for Electrical / Mechanical Services