Facilities services across the University of Greenwich estate are provided in partnership with Sodexo.

Sodexo operate a Helpdesk based at Avery Hill supporting colleagues across the academic buildings at Avery Hill, Bathway, Greenwich and Medway. For student halls see the Residences section below.

Raising a request

If you discover a building fault, need assistance with building maintenance, or want to book an Estates service, please raise a Facilities Request. This can be done by clicking on the 'Log a Facilities Request' option on the Staff Services / My Student Life Portal page. Please include your contact details and date required.

For emergencies please phone 020 8331 7779.

Service requests will be processed within 24 working hours of receipt.

The Helpdesk is open 24 hours a day, 7 days a week.

Portering & Transport

If you require Porters or have a Transport request, please complete a Facilities Request 'Log a Facilities Request' and provide the following details:

  • Contact details - with an alternative point of contact if possible.
  • Date - you would like the work carried out.
  • Building and room details - of where you want items delivered, where applicable.
  • Descriptions - list of the items to be delivered or moved.
  • Any other information - Are the items heavy? (i.e. you cannot move them yourself.) Do they include fixtures? Are there access issues?

Please note, during exams, Open Days and graduation, Portering requests may take longer to complete.  Should this happen, a member of the team will contact you to arrange a suitable alternative time.

All minibus transport requests should continue to be made to UoG Transport. Please contact travel@gre.ac.uk in the first instance.

Related Forms

Confidential Waste

If you have a large collection of waste or hazardous waste, please raise a Facilities Request and call the Helpdesk to arrange collection.

Residences

To report a fault in halls download the Student Living by Sodexo app, available from IOS / App Store or Android / Google Play.

Or you can e-mail:

If you live in the McMillan Student Village in Greenwich, CLV who manage this hall will have provided you with details on how to report issues.

Mansion Site

In the interim period, until it is sold, the Mansion Site is being managed directly by the University Facilities team and selected service providers – details of how to contact this team are below:

  • By phone on 020 8331 8848
  • By email on estates-ah@gre.ac.uk

Campus Facilities Offices

For projects and strategic discussions related to Estates and Facilities please continue to contact the Campus Facilities teams.

Avery Hill Bathway. Flat 47 Aragon Court. Tel: 020 8331 8848

Greenwich QA059 Queen Anne Court. Tel: 020 8331 7701

Medway P27, Pembroke. Tel: 020 8331 3039

Compliance Information

Winter Weather Policies

How to report an incident

All incidents should be reported as soon as possible to the Safety Unit. Please report them here.