The University aims to provide a secure, reliable and feature rich digital environment for learning, teaching, research and professional services now and in the future, as technologies and the educational environment evolve.
Working and Studying Remotely
Most university IT services can be accessed off-campus, whether that's from your home or further afield. Find out the fastest way to the services you need to work and study effectively, and how to keep your data secure when you're off campus.
Highlighted Services
We'll highlight different services you may find useful throughout the year.
Loan Laptops - LapSafe
Network and print ready loan laptops are available in the Avery Hill and Greenwich campus libraries and in the Pilkington building at Medway.
The Mobile App
The University student mobile app has been updated to provide greater functionality and ease of use, and helps you stay connected to the University like never before.
IT help and support
Get started with IT at the university
Office 365
Staff and students can download Microsoft Office apps on Windows and Mac, iOS and Android devices for free, allowing you to work and study anytime and anywhere
Managing your password
If you have forgotten your password or your current one expires soon, then this page of helpful videos and advice will tell you how to change it.
Computers and Printing
Open access Windows 10 computers provide a suite of applications to aid learning & research and are all linked to our follow me printing system.
Teaching and Learning
Find out about the IT resources available to help you teach and study, whether in a class or away from campus.
Connect, Communicate & Collaborate
This section will show you the University mobile app, and the ways you can share your thoughts and work with others.
Information Security
Without information protection and management, research data, personal information or sensitive documents could be put at risk.
The Libraries
The university libraries are filled with so much more than books. They are great places to work, or collaborate quietly with computers, printers and scanners throughout.
Library Overview
Our Library teams are there to help you make the most of the library's journals, books, databases and resources.
LibGuides
LibGuides is a website dedicated to the university libraries, and contains everything you need to know about the library resources available to you.
LibrarySearch
LibrarySearch is the Library’s main search tool, allowing you to cross search many of our print and online collections in one place.
The IT Service Desk
The IT Service Desk is the first point of contact for all problems and queries relating to our services and software. Our dedicated team of First Line Support staff have a broad knowledge and in many cases can deal directly with requests.
How we can help
Our dedicated team of First Line Support staff have a broad knowledge and in many cases can deal directly with requests. When this is not possible they will assign it to colleagues in Second Line Support (campus) or specialist teams, whichever is most appropriate.
All queries are given a call reference number which you will see quoted in an acknowledgement email when your call is logged in the system.