eduroam is our wireless network for staff and students. It's fast, free and available across all our campuses.
geteduroam
Set up your Wi-Fi before you arrive
Mobile devices
You can set up your Wi-Fi profile before arriving at university, so your devices connect automatically when you get to campus.
To access eduroam, use your full username@gre.ac.uk login details - for example, ab1234c@gre.ac.uk along with your university password.
The geteduroam app is the easiest way to set up your mobile device. It’s available for iOS, Android 8 and above, and Windows.
If you prefer not to use the app, you can download an eduroam setup file (CAT file) from the eduroam website. The site will detect your operating system and provide the correct file to configure your device.
If you have any questions about accessing eduroam with your University of Greenwich account, please contact the IT Service Desk.
If you're visiting from another institution, please report any issues with eduroam to your home institution’s IT support team.
Staff Intune laptops
When you're on campus, open the Wi-Fi Settings app and select ‘Show available networks’. You’ll see eduroam listed as an option. To connect, you must use your full username@gre.ac.uk login credentials, e.g. ab1234c@gre.ac.uk, plus your university password. Check the 'connect automatically' box to join eduroam whenever you're in range.
Trouble logging in? Double check your login details
Use your full username@gre.ac.uk login credentials, e.g. ab1234c@gre.ac.uk, plus your university password to connect to eduroam. If your connection fails, please check that you have entered your information correctly:
- You must enter the full "ab1234c@gre.ac.uk" (not username only, e.g. ab1234c).
- No spaces before, after, or in the middle of the login credentials (e.g. "ab1234c @gre.ac.uk " is incorrect).
- No additional dots before, after, or in the middle of the login credentials, e.g. "ab1234c@gre.ac.uk." is incorrect.
Short video tutorials are available to help you to connect your devices.
We update our Wi-Fi security certificates annually before the start of Term 1 - you may need to accept a new certificate if you've been off campus for a break.
Access eduroam across the UK and worldwide
Students, staff and affiliates can access the internet via eduroam on our campuses and when visiting participating institutions across the globe. Visitors from participating institutions can connect via eduroam when visiting any of our campuses. Wherever you see the eduroam wireless network or logo, you can connect using eduroam login.
eduroam Visitor Access
eduroam for external Visitors
We receive many visitors every day, such as guest lecturers, contractors and conference delegates.
eduroam Visitor Access (eVA) allows us to create temporary eduroam accounts for visitors. This allows access to the same safe and reliable Wi-Fi network as standard account holders.
To request eduroam access for a visitor, please use IT self-service.
eduroam for Alumni
Our alumni can request an eduroam Visitor Access account, which is valid for 12 months from the date it's created. Visit the Stockwell Street or Avery Hill library and ask for an eVA token.
Govroam
We also support Govroam, a wireless network which uses the same technology as eduroam.
How do I connect to Govroam?
To connect to Govroam at the University of Greenwich, please follow the Govroam instructions provided by your organisation. Instructions and guidance for eduroam are valid for Govroam.
Visitors should contact their own institution for help and advice in the first instance.
A map of the locations in Kent which support the Govroam network is available on the Kent Public Services Network website.
Our Wi-Fi Network
Our wireless network uses Wi-Fi 6, which offers better connectivity, wider range, and improved battery life for compatible devices. It’s also fully compatible with older standards like Wi-Fi 4 and Wi-Fi 5.
Most modern devices will work with Wi-Fi 6, but a small number of older models may not be supported. If you're unsure, check your device’s technical specifications or contact your provider for advice.
Frequently Asked Questions
Where can I access eduroam on campus?
You can connect to eduroam on all three University of Greenwich campuses. Access is prioritised in teaching and learning spaces, including lecture theatres and IT labs. It’s also available in some staff offices and student social spaces.
Please note that eduroam is not available in halls of residence. However, students can use the dedicated student halls network. In some cases, rooms close to university buildings may pick up a weak eduroam signal.
If you experience a weak signal on campus, please contact the IT Service Desk with the building and room number so a survey can be arranged. Please be aware that installing new access points in some buildings may require approval from English Heritage, which can limit what’s possible.
Where else can I use eduroam?
eduroam is available across the world, with over 6000 hotspots in research and education facilities.
Many other UK universities use eduroam, so if visiting friends or family at other institutions, there's a good chance your devices will connect automatically.
For a list of locations visit https://www.eduroam.org/where/
What is eduroam?
eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. It is the recommended way for staff and students to access Wi-Fi on campus.
Is eduroam safe?
Yes - eduroam uses strong encryption and authentication standards to keep your connection secure. It’s much safer than typical public Wi-Fi hotspots found in places like cafés, shopping centres, or home Wi-Fi setups.
To protect your data, eduroam uses TLS (Transport Layer Security) for authentication. At the University of Greenwich, we follow best practice by using TLS version 1.2 only.
To connect, your device must support TLS v1.2. Please make sure your operating system is up to date and that any available security patches have been installed.
Can I setup more than one device on the eduroam wireless network?
Yes, either set up manually or use the geteduroam app to configure your laptop, phone, tablet etc.
Can I connect without using the app?
Yes - you can install an eduroam setup file, known as a CAT file, on your device. The CAT file will make all the changes your device needs to connect to eduroam at the university.
You can download the CAT file for your device from the eduroam website. The website will automatically detect your operating system and give you a link to download the configuration tool.
Use the 'Choose another installer to download' link to find configurations for alternative operating systems.
To connect without the CAT file:
Some newer operating systems have a feature that scrambles the device MAC when on Wi-Fi. This feature must be turned off to connect the device to eduroam. If it is enabled, access to eduroam will drop out if you move between Wi-Fi access points on campus.
To disable this feature and connect to eduroam on an iOS 14 iPad or iPhone:
- Open the Settings app, then tap Wi-Fi.
- Tap the information button next to a network.
- Tap Private Address to turn it off. If the switch icon is green it means that it is turned on. If the switch icon is grey, it means it is turned off.
- Go back to Wi-Fi and connect to eduroam normally. If prompted, you must type your username with @gre.ac.uk to connect.
To disable this feature on an Android phone:
- Open the “Settings” app on your Android phone
- In Settings, tap “Wi-Fi & Network” (or “Connections” or “Network & Internet” depending on your device).
- Next, tap “Wi-Fi” to view your Wi-Fi networks.
- When you see your Wi-Fi network name in the list, tap the gear icon beside it.
- Next, tap “Advanced.” Then tap “Privacy.”
- On OnePlus and Pixel phones, select “Use device MAC.” If you use a Samsung device, tap “MAC address type” and choose “Phone MAC.” If your device is different than both of these, look for a similar option that says “MAC” and enable it.
- Go back to Wi-Fi and connect to eduroam normally. If prompted, you must type your username with @gre.ac.uk to connect.
Why use eduroam instead of mobile data?
eduroam is available across our campuses - including areas where mobile signals may be weak, such as basements or historic buildings with thick walls.
Setting up eduroam before you arrive means you’ll be connected to the university network as soon as you're on campus, without needing to rely on mobile data.