Key information about your university IT account including connecting to the Wi-Fi and accessing your email.

We hope to bring together all the information you need to get you started, with your Greenwich Gateway Card, your university username and password (to access the IT systems) and help you get connected to the Wi-Fi. These pages will also show you the University mobile app, and show you the possible ways as a student or a member of staff that you can share your thoughts and work with others.

University IT Account

Your Greenwich Gateway Card acts as your university ID and provides access to resources across the university, such as library book borrowing and printing & scanning, You will find your username printed on it for reference.

Some IT systems across the university are common to both staff and students, while others will be only available to one group.  We've put a list of services for new staff and new students to help you get started in the first few days of your time here. 

Staff and students alike must always keep their password secret.  The university has implemented a policy which forces you to change your password every 120 days, but we'll send you reminders via email and in the Portal when it's getting close!  

As a student, or a member of staff, at the University of Greenwich, you will have to use certain pieces of software, such as the Portal, our Virtual Learning Environment, and electronic resources. Open Access IT labs and Libraries provide computers, scanners and printers, while cloud based storage and email allow you to access your files and stay in touch anywhere.

  • Staff wishing to request a temporary account, for a visiting lecturer or contractor, should apply via the Affiliate accounts system

When you leave the university, at the end of your studies or employment, your account, files and data will be removed automatically according to university policies.  We strongly recommend that before you leave, you take certain steps to ensure you have a copy of any work you wish to keep, have updated your CV and contact details to reflect your new circumstances


Wireless networks

Most desktop computers on campus will be connected via cable to the university networks, but staff and students also carry personal devices (laptops, tablets and phones) which you can connect to the eduroam wireless network which is secure fast, free and available across all of our campuses. The university also supports the govroam network and the eduroam Visitor Access (eVA) network.

Mobile App (for students)

The mobile app helps you stay connected to the University like never before, it's been updated to provide greater functionality and ease of use. Search your chosen app store for University of Greenwich.

Apple App Store Google Play
Apple iTunes Store Google Play

Remote Desktop (for staff)

The university provides a remote desktop service for its staff which enables them to securely access certain campus based services via a standard Windows Desktop environment.


As a student at the university you will receive your email via the Google Gmail platform, while staff access their accounts via the Microsoft Exchange environment. Staff also have access to the Microsoft Skype for Business chat platform and the Yammer chat / social network tool.


Email: Gmail

To access your university email you need to authenticate to Google using the long form of your university account: 


Email: Outlook

  • From your managed desktop PC, you can access your staff email via 
    • Launching Microsoft Outlook from the Start menu
    • the "Email" tab from the Portal,  
    • Browse to

Telephone System

The university telephone system provides over 1000 on campus extensions, as well as mobile phones, voicemail and conference call facilities.

Skype for Business

Skype for Business is a communication tool which integrates the current staff e-mail and calendar system with instant messaging, computer / mobile device audio or video conferencing – including capabilities such as screen sharing and remote control 


Yammer creates a fast and flexible way to connect and collaborate with colleagues across the university.


One Drive

Microsoft Office 365 provides a host of collaborative tools, such as file sharing via OneDrive, the OneNote software (idea for creating documentation, note and minutes) and the Teams platform which will replace Skype for Business as a chat and soft conference tool, and adds additional functionality and integration of email, calendars, file repository and additional 'plugins' to help you and your colleagues collaborate in one central tool. 

Large File Transfer

GOEsend is a secure service to make it easy for you to move files, including large files up to 2.0 GB, in and out of University. You can also send an invitation to allow someone to send you a large file too!

Video / Desktop Conferencing and Webinars

There are video conferencing facilities at each of the University's campuses. The facilities are bookable, and are suitable for conducting conferences, interviews and meetings at two or more sites.

Desktop and laptop video conferencing has also become commonplace over the last few years, as software such as Facetime and Skype have become industry standards