This accessibility statement applies to Pearson MyLab.
This website is a self-learning platform run by the University of Greenwich. It maintains a high level of accessibility in screen reader compatibility and colour vision deficiency support.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
- The authentication method requires remembering a password.
- Some decorative thumbnail images do not have a text alternative.
Feedback and contact information
If you need information on this website and assisted digital support:
- Email gbs-lt@greenwich.ac.uk
- Contact our Learning Technologies Team by phone at 0208 331 8174
We’ll consider your request and get back to you in ten to twenty working days following the date of receipt.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact GBS Learning Technologies Team at gbs-lt@greenwich.ac.uk including details of the issue you experienced. You'll receive conformation of our receipt within two working days, and details of the steps we will take to evaluate and, if necessary, correct the problem.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
The University of Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some decorative images do not have text alternatives, such as the thumbnail of textbooks on the landing page and the decorative icons next to the text buttons on the Chapter Resources page. This fails WCAG 1.1.1 Non-text Content. The thumbnails and icons are decorative. For the icons, the text links next to them are self-explanatory, which maintain clear navigation to different resources in a book chapter.
- Pearson MyLab requests for password on the log in page, which is the only sign in method. This fails WCAG 3.3.8 Accessible Authentication (Minimum). Users who access the self-learning materials can bypass the log-in screen as they enter the platform directly with the links provided in their module sites on Moodle.
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Feedback and contact information’ section of this statement.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
At this time, we have not identified any content that is not within scope of the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 13th December 2024. It was last reviewed on 13th December 2024.
This website was last tested in December 2024. The test was carried out internally by the GBS Learning Technologies Team within the University of Greenwich. The testing included manual testing and testing with the Lighthouse plug-in of Microsoft Edge. Specific tests include keyboard test, colour blindness test, zoom test, text spacing test, colour contrast test, and screen reader test. Testing was completed against WCAG 2.2.