Frequently asked questions

Frequently-asked-questions about student accommodation at the University of Greenwich. Includes information on applying, costs, and when you need to apply.

Living in halls - finance

When do I need to pay my accommodation fees by?

You will not be required to pay any accommodation fees until after you have signed your Licence Agreement and moved into halls. You select your own payment plan scheme. For students in residence for the duration of the academic year there are options to pay in 9 instalments (at the end of each month), 3 instalments (one to be paid each term), or in one instalment (to be paid by 30 September or within one month of arrival).

The first payment will be due on September 30 if you move into halls in September. If you move in after the start of the academic year or are in residence for one semester only,  further information regarding your payment options will be available at the time of booking. Staff are also available to discuss your payment plan options if you have any queries. For residents moving in after September, your first instalment would be due at the end of the month that you have moved in to hall.

Please note that your deposit will be offset against your accommodation fees and should be deducted from your instalment plan. Most residents will deduct the deposit payment from the first instalment but you can choose the option most convenient for you.

Further information about fees, payments and instalment plans is available in the Accommodation Portal and within your booking acceptance forms.

How are the instalments calculated?

You are charged fees from the first date of your licence agreement (standard date for most residents is 10 September but some students will have earlier or later official start dates) until  the last date of the licence agreement (standard date is 17 June 2023 but some students may have earlier or later official end dates).

Your total fees are shown on your licence agreement and you should check this amount. If you have any query regarding your payment plan or fees due for your time in residence, particularly if you receive a fee payment reminder and are not certain of the amount due, please contact the Accommodation Service.

You pay an equal portion of the fees in each instalment i.e. if you are living in halls for all three terms and wish to pay termly you will pay 1/3 of your fees each term (dates are shown at time of acceptance and are available within the Accommodation Portal). If you wish to pay monthly and you live in halls for the full academic session you will pay 1/9 of your fees at the end of each month from 30 September 30 to 31 May. The calculation for instalment plans will vary accordingly for students on non-standard licence dates.

Please note that your deposit payment will offset against your accommodation fees and you should take this into consideration when making your payment arrangements, most residents will deduct the deposit from their first payment.

Payments are not for an exact period of time, they are an equal share of your total hall fees. If you are released from your licence before the original end date your account will be adjusted accordingly and you will be notified of the final balance or if a credit is due back to you.

Do I get my deposit back?

If you have already taken up residence your deposit will offset against your accommodation fees and should be deducted from your instalment plan. If there are any charges or damages that you are liable for, during you time in hall, you will be notified and any costs applied to your accommodation account. You will be expected to pay the costs no later than the end of your licence period or, if costs are applied after departure, within 28 days.

If you cancel your room booking before taking up residence, your full deposit will be refunded provided you cancel your room 21 days or more before the start date in your Accommodation Licence Agreement. If you cancel after this time some or all of your deposit may be used to cover any loss to the university. The university will take steps to mitigate your loss by trying to find a replacement resident to take your place but will charge you up to the full deposit amount if no replacement is found.

Are there any other things I need to pay for?

You need to pay for your own food and other personal items you require while in hall.

You will need to pay for laundry costs (each hall has launderette facilities).

If you wish to bring a car, you will need to pay for parking at the Avery Hill Campus and Medway Campus Monday to Friday (there is no parking available at the Greenwich halls).

You need to pay for replacement keys if you lose the set issued to you on arrival. If the keys can be identified and are lost in the proximity of the hall you may also need to pay for a lock change.

You will need to pay cleaning costs if the condition of your room is poor when you vacate the building or there are any issues with the cleanliness of the flat while you are living there (residents are always encouraged to work together with their flatmates to keep communal areas clean and tidy, staff can assist if there are problems).

You may be charged costs for deliberate or accidental damage in the flat or your room. If damage is noted or reported during the residency period, residents will be written to and asked to provide further information and to discuss communal matters with their flatmates. Accommodation Service staff will take steps to ensure charges are applied fairly and only to residents who have taken responsibility, or are considered liable. Residents will be asked to tell staff before they depart if there are any damages as liability will be assumed to be shared if they are noted after the end of the licence period and everyone has vacated. To avoid damage costs you must ensure you carefully complete your inventory on arrival and report any issues to staff immediately if they arise during your time in residence.

Living in halls - general queries

What if I want to leave before my licence ends?

If you are withdrawing from your programme of study or interrupting your studies then you must notify the Accommodation Service by completing a Leaving Early Form online through the accommodation gateway requesting to vacate your accommodation and contact staff via email Staff will usually be alerted when your student status changes but you should also ensure you contact the Accommodation Service in person. You will be given a 28 day notice period from the day you submit the form. If you wish to be replaced before the 28 day notice period is up, we will try to find a replacement student to take your room and you will be asked to confirm your date of departure on the relevant form.

If you wish to vacate for another reason then you should complete the online form requesting to vacate your accommodation and speak with staff in the Accommodation Service. Staff will advise if there is a waiting list of students looking for accommodation. If this is the situation then arrangements will be made for another student to move in and your licence will be terminated. If there is not a waiting list you will need to find a new student to move into your room or you will remain liable for the fees until the licence ends. Please be aware that it can often be difficult to find a replacement after mid-October and becomes more difficult as the academic year progresses. You should therefore consider very carefully whether the halls environment is somewhere you would like to live before completing your licence agreement.

What if I want to move to another room or hall of residence?

Residents can apply for room swaps from the first Monday in October by submitting a form in the Accommodation Service. Moves will be arranged subject to availability and you will be asked to stay in touch with staff and regularly check the availability and/or whether there are other students who would prefer your room type and with whom you could swap.

What if I don't like my flatmates or I have problems in my accommodation?

Staff are available 24/7 to assist you and will work closely with you to ensure that you feel happy and settled and that the problems you are experiencing are resolved.  You should either contact the Resident Assistant in the hall (6pm to 8am Monday to Friday and 6pm to 8am Friday to Monday) or email or speak with Accommodation Services staff weekdays from 10am to 4pm.

Is there car parking available?

Car parking permits are available at Avery Hill and Medway. You can apply for this permit, which is only available to student who live on campus, via the student portal. There is no parking at halls of residence in Greenwich. Further information is available at on the university's accommodation webpages.

Can I have visitors?

Yes, students are allowed visitors and guests. However they must have the agreement of their flatmates before having a guest stay over for periods of more than one night. Please remember that bedrooms are for single occupancy and there is not space for a number of guests, guests are not permitted to sleep in communal areas of the flat. Residents are responsible for the behaviour of their guests at all times and must ensure they are aware of the regulations, of the evacuation procedures should the fire alarm activate and that they are not left alone in the flat or provided with a key.

Further information about the regulations regarding guests is included in the Accommodation Licence Agreement.

I did not get an offer for halls, where else can I live?

We operate waiting lists for our halls of residence. If you contact the accommodation services they will be able to add you to this list and endeavour to offer you based on availability. We also provide a list of alternative housing in the area to help you with your search.

My course doesn't start in September, can I still get accommodation?

We are aware that there are different course start dates, specifically January and March starters. For these start dates you do not qualify for the accommodation guarantee, however there are often rooms available and you will be able to make an application from mid-October if you are starting a programme of study in January. Applications for students commencing studies in March will open in January, please check the Accommodation Portal for further information nearer to the time applications will open.

Staff will notify you shortly after you have submitted your application when you will expect to receive an offer of accommodation and will keep you up to date with the status of your application. If you are starting a programme of study at any other time of year then you will be able to make an application via the portal and staff will notify you of availability and discuss your accommodation options with you.

Can I stay in halls for the summer vacation and/or in my next academic year?

Returning students are guaranteed university accommodation for subsequent academic sessions rooms are normally available for returning students, particularly at the Avery Hill and Medway campuses. At both of these campuses, we have been able in recent years to offer rooms to the majority of continuing students who apply. Applications usually open in February and information is sent to all students shortly after the start of the second semester. If you are a January starter who requires accommodation until the following January, you will also need to complete this application process. If you are a March starter you will be provided with information about applying for the next academic year during your booking process.

A separate application process for rooms during the summer is in place which usually runs throughout January. At the end of semester one and beginning of semester two, information about the process is sent to students who registered an interest in summer housing when completing their halls application form. If you did not register an interest at the time of your original application please amend it via the link in the portal or by contacting Accommodation Service staff.

Can I smoke in my room?

No, the university has a no smoking policy throughout its buildings. Smoking is not permitted in any of the halls of residences or university owned or managed buildings.

Applying for accommodation

When can I apply for accommodation?

Applications for new students open 10 March and you can apply any time after this date. Students who apply on or before 20 August are guaranteed accommodation (see the Accommodation Guarantee for full conditions). We recommend submitting an application no later than 30 June if possible as students whose applications are received before that date have priority booking status and will have the first chance to choose a room providing they meet the guarantee criteria

Please note that applications received before 30 June are not considered on a first come first served basis and any applicant submitting by the end of the day 30 June will be given equal chance to book one of their preferred rooms. After this date, applications will be considered in date order from when they were received.

How do I apply for accommodation?

You can only apply for accommodation after you have confirmed the University of Greenwich as your firm choice on UCAS or if you are a direct entrant via the Admissions Office. You can apply online by clicking on the 'Apply Now' button available on accommodation webpages.

Please note that if you have advised UCAS you planned to live at home this does not affect you making an application for halls of residence and you can apply regardless of the information you supplied to UCAS.

When do I need to apply for accommodation by?

The deadline to apply for accommodation in order to be covered by the Accommodation Guarantee is 20 August 2022.

After this date an offer of accommodation will be subject to availability, however the majority of students who apply after the deadline (including those who apply through Clearing) are normally offered accommodation. Please submit an application as soon as you have received your acceptance and portal log-in credentials from the university.

What is the accommodation guarantee?

The University of Greenwich guarantees all new students a place in a hall of residence or in university-approved housing* provided that they have met all the conditions of the guarantee below. Please note that applications for accommodation are open for students who have firmly accepted either a conditional or unconditional offer to study.

Accommodation guarantee conditions
  • You are attending the University of Greenwich for the first time (either as a first-year undergraduate or postgraduate, or as a direct entrant to another year)
  • Your accommodation application has been received before 20 August 2022
  • You are enrolling on a full-time programme of study, for which you have qualified and have accepted your offer of study
  • You start your studies in September and you are studying for the whole academic year (note: students studying for one semester can also live in halls of residence)
  • You are studying on one of the three main University of Greenwich campuses (Avery Hill, Greenwich or Medway)

Although the university tries to honour the preferences of students when making offers of rooms, we are not always able to offer students their preferred type of room or hall.

Greenwich Campus-based students should note that if we are unable to offer a room in a hall near the Greenwich Campus, a room in the Student Village at Avery Hill will normally be offered. More than half the residents of the Student Village study at the Greenwich Campus and a free intercampus bus runs between the two sites.

You will normally be offered accommodation in a university hall of residence but in the unlikely event that rooms within university halls are unavailable, the university will either find you alternative university-approved housing or secure a room for you in short-term accommodation until a room within a university hall becomes available.

I am studying at a partner college, can I apply for university accommodation?

The university is not usually able to extend the guarantee of accommodation to students enrolled at partner colleges. Students at our partner colleges are advised to contact the Accommodation Service directly if they are interested in living in one of the halls of residence. If you cannot be offered a place in halls of residence you will be advised of alternative options available to you.

Can I apply if I do not meet the terms of the accommodation guarantee?

Yes. The Accommodation Service will consider applications from full-time students who are attending for one semester, are attending at a partner college or who apply after the Accommodation Guarantee deadline. However, we cannot guarantee you will be offered a room.

Offers will be subject to availability and if you cannot be offered a booking in halls of residence we can supply information about alternative housing options.

When will I get an offer of accommodation?

If you are a September starter and have applied for a place in a hall of residence before 30th June and have met the conditions of the accommodation guarantee you will be sent an email on Friday 16th August 2019 advising you that a formal offer of university accommodation will be sent via email to you on Monday 19th August. The email will explain some of the steps you can take to ensure you are prepared to select your room starting from 19th August.

On the following Monday you will be sent a formal offer of a room via email. If you have not received an offer by 3pm that day, please contact the Accommodation Service at your campus of study via email. Please ensure you check your junk and spam email folders before doing so in case the offer has gone there.

If you are a September starter and have not met the deadlines contained in the accommodation guarantee but have met all other conditions, a similar process to the one outlined above will be followed at a later date. In most cases, offers to non-guaranteed students will be sent the week of 19th August to students requesting rooms in Avery Hill and Medway and starting the week of 27th August for students requesting rooms at the Greenwich campus residences. (the university is closed 26th August).

Room offers for those who do not meet the accommodation guarantee will be made in order of the date that applications are received. In the unlikely event that the halls are full and no rooms are available, you will be advised of how to put your name on a Waiting List and of other accommodation options.

Will I get my first choice of accommodation?

We are unable to guarantee your first choice of campus, hall or room type although we try to match preferences as much as possible.

I only listed halls at the Greenwich campus in my preferences, but have been offered a room in the Student Village at Avery Hill - why?

If you did not list the Student Village at Avery Hill as a preference you would only have been offered a room there if there was no more availability in the Greenwich Campus halls. The majority of residents who live at Avery Hill study on the Greenwich Campus and a free bus runs throughout the day (Monday to Friday) between Avery Hill and Greenwich giving students the flexibility to enjoy what Avery Hill has to offer while still having access to their lectures and the facilities on the Greenwich Campus. A large proportion of continuing students also return to live at Avery Hill throughout some or all of their programme.

Moving into halls of residence

When do we move into our accommodation?

The standard moving in weekend is September 10th and 11th 10am and 5pm. In some circumstances it may be possible to move in ahead of the standard arrival date and further information will be available at the time of booking. If you have been offered a room with a move-in date before or after the main arrival weekend, you will be advised of when you can take up residence after completing all the steps to accept your booking.

Can I move in before or after 10th September?

If you require a room before 10th September or the booking date shown in your offer, its best that you contact staff on (you also have the opportunity to note your programme start date on your application form).

There is limited availability in the residences before 10th September but where possible we will try and accommodate your request.

If you have been sent an offer in the summer and you cannot move in by 12th September, your room will be held for seven days before being offered to another student. However please note you will have to pay for the room from 14th September until the replacement student moves in. You should contact the Accommodation Service to notify staff that you will be arriving after 16th September.  If you have decided you no longer wish to take up the room offer, you must complete the cancellation form within the Accommodation Portal or contact Accommodation Service staff so they can try to find a replacement student for your room and reduce your liability.

What should I bring with me when I move into accommodation?

All furniture, including beds and mattresses, a wardrobe, a desk, a desk chair and book shelves are included in the room for you. However, you will need to bring your own bed linen, towels, all kitchen crockery, utensils, and any other personal items such as laundry baskets, bins, floor mats, toilet roll and cleaning supplies. Please check the University of Greenwich website for a full breakdown of what is available at each of our halls.

Why not take the hassle out of transporting all your bedding and kitchenware with you and simply pre-order them from UniKitOut!

Choose from a range of essential items to be delivered to your room in halls so that they are ready for your arrival. UniKitOut packs are ideal for our international students moving to the UK, and our home students travelling long distances to get to our halls. All you need to do is follow the link to the UniKItOut website, choose what you would like, select you halls from the list, confirm and pay for your goods. Why not use our special 10% discount code GREENWICH10 at the check out.

The pack will then be delivered to your room in halls before you arrive (if you order in time before the 10th September) so that you can settle in quickly into your exciting new home.

Can I stay in halls over Christmas and Easter?

Yes, the licence agreement period includes Christmas and Easter holiday periods (unless the licence begins after these have passed) so you can stay in the room during these periods. Please note you will be charged for the Christmas and Easter holiday periods regardless of whether or not you stay in your room.

For students who have licences running outside of the standard dates you will be able to remain in hall for some or all of the summer vacation period, depending on your licence start and/or end date. You may be required to transfer to a different room and will be provided with further information when your booking is confirmed.

Who can I talk to if I have any queries about my accommodation?

The Accommodation Service is open Monday to Friday, 10am–4pm.

For queries relating to the Avery Hill residences:

Tel: 020 8331 8272

For queries relating to the Greenwich residences:

Tel:  020 8331 8272

For queries relating to the Medway residences:

Tel: 020 8331 8272

Staff aim to reply to email within one working day. If you do not receive a response please check that the email address you wrote to was correct and re-send your message or contact the Accommodation Office via telephone.

What if I change my mind about wanting to live in halls and I've already accepted an offer of accommodation and signed a licence agreement?

You can be released from your Licence Agreement without financial obligation provided you notify the Accommodation Service at least 3 weeks (21 days) before the start date of your Licence Agreement.

If your Licence Agreement begins in less than 3 weeks, you should still advise the Accommodation Service immediately so we can try to find a replacement student for your room and reduce your liability. For students moving in on the standard start dates in September, we are normally able to find a replacement student a few days beforehand although this cannot always be guaranteed.

Applying for accommodation

Find out more about our campuses