The International Student Advice Service provides free and confidential immigration advice to applicants, students and graduates of the university.

Accessing the International Student Advice Service during the Covid-19 outbreak.

In accordance with government advice, we  are not  currently offering in-person appointments. However, our International Student Advisers remain available to support you, and will continue to offer appointments via telephone and video-conference. We are also offering assistance via email.                                        

Contact us at: with your query or to request an appointment.

The International Student Advice Service recognises that this is a challenging time for all of our international students and we would like to encourage you to contact us at this time for advice and support.

International Student Advice Service

Our highly experienced and professional International Student Advisers specialise in UK student immigration and can help with a wide range of immigration-related matters.

This includes:

  • Visa applications
  • Visa refusals and administrative reviews
  • Visa curtailment
  • Police registration
  • ATAS
  • Lost passports and Biometric Residence Permits (BRP's)
  • Short-Term Study visas
  • Dependant visa applications
  • Visit visas for family and friends to visit you in the UK
  • Changes to your programme of study
  • Post-study work options
  • Schengen visas
  • Applications under the EU Settlement Scheme

We also provide support with non-immigration matters related to living in the UK, such as opening bank accounts, accessing the NHS and your personal safety.

All advice provided by the International Student Advice Service is free and confidential.

If the International Student Advice Service is unable to provide the specific advice that you need, we will help you to find a service that can assist. The university has a wide range of internal services, and we also work closely with external partners including the Students' Union and GK Student Unions.

Please see our Statement of Service for full details about the level of service we offer.

Accessing the Service

The International Student Advice Service is available to you, if you meet any of the following criteria:

  • You hold a current offer to study at the University of Greenwich
  • You are a registered student of the university
  • You were a registered student of the university within the last 6 months
  • You are a graduate and are currently sponsored by the university under the Tier 1 Graduate Entrepreneur Scheme, Start-up Route, or Tier 4 Doctorate Extension Scheme

Due to the move to virtual campus, our advice service can currently only be accessed remotely. Please email us at and one of our team will get back to you within 5 working days.

If your query is complex, you may be asked to book an appointment (which will take place online or via the phone) to discuss your enquiry in detail.

Pre-Booked Appointments

We offer individual, confidential appointments with an International Student Adviser. All of our appointments are currently taking place via phone or video-conference. To book an appointment please email us at

All appointments are 30 minutes long. If you have a complex query, please ask for a double appointment.


Our drop-in service is currently unavailable. However, our International Student Advisers remain available to support you. Please contact us at with your query or to book an appointment via telephone or video-conference.

Confidential Service

All advice provided by the International Student Advice Service is completely confidential. We will not discuss your case with anyone, unless:

Regulatory Information

The university adheres with all current regulations for the delivery of immigration advice. Immigration advice provided by the International Student Advice Service complies with the Code of Standards published by Office of the Immigration Services Commissioner (OISC).

Please note that this does not apply to advice provided on non-immigration matters.

Other Sources of Information

The university is a member of the UK Council for International Student Affairs (UKCISA). Students may contact UKCISA directly for independent advice; their website is also a very useful and reliable source of information.

The UK Visas & Immigration website has useful information and contains links to the various visa application forms and guidance documents.

If you would prefer to seek professional immigration advice from elsewhere, you should only use a regulated immigration adviser.


We aim to always provide a professional and friendly service. However, if you wish to make a complaint about our services, you should do this via the university official complaints procedure.