The International Student Advice Service provides free and confidential immigration advice to applicants, students and graduates of the university.

Our highly experienced and professional International Student Advisers specialise in UK student immigration and can help with a wide range of immigration-related matters.

This includes:

  • Visa applications
  • Visa refusals and administrative reviews
  • Visa curtailment
  • Police registration
  • ATAS
  • Lost passports and Biometric Residence Permits (BRP's)
  • Short-Term Study visas
  • Dependant visa applications
  • Visit visas for family and friends to visit you in the UK
  • Changes to your programme of study
  • Post-study work options
  • Schengen visas
  • Applications under the EU Settlement Scheme

We also provide support with non-immigration matters related to living in the UK, such as opening bank accounts, accessing the NHS and your personal safety.

All advice provided by the International Student Advice Service is free and confidential.

If the International Student Advice Service is unable to provide the specific advice that you need, we will help you to find a service that can assist. The university has a wide range of internal services, and we also work closely with external partners including the Students' Union and GK Unions.

Please see our Statement of Service for full details about the level of service we offer.

Accessing the Service

The International Student Advice Service is available to you, if you meet any of the following criteria:

  • You hold a current offer to study at the University of Greenwich
  • You are currently a registered student of the university
  • You were a registered student of the university within the last 6 months
  • You are currently sponsored by the university under the Tier 1 Graduate Entrepreneur Scheme, Start-up Route, or Tier 4 Doctorate Extension Scheme

We offer workshops, individual pre-booked appointments (in person, or via the telephone), and drop-ins.

You can email the International Student Advice Service at We aim to respond to email queries within 5 working days. Please note that confidential advice cannot be provided over email. If your query is complex, you may be asked to book an appointment to discuss your enquiry in detail. 

Pre-Booked Appointments

We offer individual, confidential appointments with an International Student Adviser at Greenwich and Medway campuses. Appointments should be booked in advance, either through the Student Centre or by email to

All appointments are 30 minutes long. If you have a complex query, please ask for a double appointment.


Drop-in appointments are available on the Greenwich Campus. They usually take place once per week, but this can vary depending on demand. Please refer to the schedule below for more details.

Drop-in appointments are a maximum of 20 minutes and are perfect for quick or emergency queries. As they are shorter than pre-booked appointments, we cannot undertake casework during a drop-in. If your case is complex and cannot be resolved within the drop-in, you will be invited to book a full appointment.

Please note that drop-ins should not be used to discuss existing cases. If you are already receiving advice from our service, you should request a pre-booked appointment with your named adviser.

You cannot book drop-ins in advance. Please report to the Greenwich Student Centre on the day of the appointment, where you will be allocated the next available appointment on a first-come, first-served basis.

Our drop-ins can be busy and are limited to a maximum of 6 appointments per session. We advise that you arrive early to avoid disappointment. 

DateDayFirst AppointmentLast Appointment
13th February 2020Thursday10.0012.00
20th February 2020Thursday10.0012.00
27th February 2020Thursday10.0012.00

Confidential Service

All advice provided by the International Student Advice Service is completely confidential. We will not discuss your case with anyone, unless:

Regulatory Information

The university adheres with all current regulations for the delivery of immigration advice. Immigration advice provided by the International Student Advice Service complies with the Code of Standards published by Office of the Immigration Services Commissioner (OISC).

Please note that this does not apply to advice provided on non-immigration matters.

Other Sources of Information

The university is a member of the UK Council for International Student Affairs (UKCISA). Students may contact UKCISA directly for independent advice; their website is also a very useful and reliable source of information.

The UK Visas & Immigration website has useful information and contains links to the various visa application forms and guidance documents.

If you would prefer to seek professional immigration advice from elsewhere, you should only use a regulated immigration adviser.


We aim to always provide a professional and friendly service. However, if you wish to make a complaint about our services, you should do this via the university official complaints procedure.

The information on this page is correct at the time of writing. Whilst we try to make sure the information we provide is accurate, immigration policy changes frequently. You should therefore always refer to the official website to ensure that you have up-to-date information: