Arriving at the airport or border can be an exciting, but also nervous experience! Below you can find all the information you need for your arrival at the UK border.
Arriving at the airport
When you arrive at an airport in the UK, you will need to pass through immigration control.
There will usually be two queues: one for nationals from the UK/EU/EEA, and one for everyone else. If you are a citizen of Australia, Canada, Japan, New Zealand, Singapore, South Korea or the USA, you can also use the queue for UK/EU/EEA nationals to proceed to the e-gates. All other nationals will have to have a border official look at your passport and check your UK visa.
UKVI have published a helpful international student arrival guide which tells you what to expect at the border. They also have a guide to faster travel through the UK border.
Using the e-gates
Some students may be able to use an e-gate to enter the UK.
An e-gate is an electronic passport control that will read biometric information from your passport chip and use facial recognition technology to identify you. This means you do not need to see a border guard.
You can use the e-gates to enter the UK if:
- You have a modern passport with a chip in it
- You're a citizen of the UK, the EU/EEA, Australia, Canada, Japan, New Zealand, Singapore, South Korea, or the USA
- You're not travelling with a child under the age of 10
- You're not entering the UK to join an EEA family member
If you use the e-gates to enter the UK, your passport will not be stamped. This means that you will not have an official record of the date that you entered the UK. You will need to therefore keep evidence of your date of entry to the UK (e.g. your flight ticket or boarding pass) as you will need to show this to complete registration with us.
If you are a non-visa national, you may arrive to the UK with no visa and enter the UK via the e-gates as a visitor. This can only be used for short periods of study, for programmes which are less than 6 months in duration. Please see our guidance on coming to the UK for a short period of study.
Documents you'll need
We recommend that you carry paper copies of the following documents as the border official may want to see them:
- Your Confirmation of Acceptance for Studies (CAS)
- Your offer letter from the university
- Recent bank statements
- Details of your accommodation (such as a tenancy agreement or confirmation of a place in halls)
- If you are under 18 years old, a letter from your parent(s) or legal guardian(s) giving you permission to study in the UK
Important: these should be in your hand luggage, as you will not have your collected your checked baggage by this point.
The border official may ask you some questions. Once they are happy they will stamp your passport.
Collecting your bag
After you have had your passport checked, you can collect your baggage. You will need to check the screens to identify the correct carousel. Please make sure you pick up the right bag! If you have a lot of baggage, there should be free trolleys available to help you transport it.
If your baggage does not arrive, please speak to a member of airport staff. You may need to fill in a lost baggage form. In most cases, if your bag is missing it will be delivered to you in a few days.
Going through customs control
When you have your luggage, you must pass through customs.
There will be 3 routes through customs control:
- Green channel: if you have nothing to declare and you have travelled from outside of the EU
- Blue channel: if your journey started within the EU and you have nothing to declare
- Red channel: if you have goods to declare
You should only use the red channel if you have goods to declare:
- If you are travelling from a country from outside the EU and you have €10,000 euros or more in cash. See the government's guidance on bringing cash into the UK
- If you are carrying more than the permitted duty/tax-free allowances
- If you are carrying prohibited goods (e.g. drugs or offensive weapons)
- If you are carrying certain food, plants, or medicines made from endangered species. There are very strict controls on what food products you can bring into the UK
If you have goods to declare, you will need to fill in a form and give it to the customs officer. Please ask for assistance at the airport.
How to get to the University of Greenwich
Once you have passed through customs, you can continue your journey to campus!
Please note that the university does not offer an airport pickup service so you will need to make your own way to campus. We recommend planning this before you arrive.
If you are arriving during the International Welcome Programme we may have university representatives based at the airport to help you with your journey at certain times of the day. This does not apply at other times.