IT and Library Services

User Accounts: Identity Management (IDM)

IDM provides integration across multiple systems to automate and improve management of accounts and access.

It is currently integrated, for example, with the ARMS system for affiliate user information and the Microsoft Active Directory system for staff and student data. It provides LDAP authentication for Portal access and it is the source for student Google Mail accounts. It also provides passwords self-service and can synchronise use

Key Service Information

Features and Benefits

  • Increased security
  • Password reset / Self-service
  • Password synchronisation
  • Only need to update / change one record to affect all linked systems


The service is available to all members of university staff and students


    Support hours:

    09.00 - 17.00 weekdays other than university and Bank Holidays

    User service issues:

    Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
    Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Help & further information

You can further information about the IDM system here