The IT Service Desk is the first point of contact for all problems and queries relating to our services and software.
Our dedicated team of First Line Support staff have a broad knowledge and in many cases can deal directly with requests. When this is not possible they will assign it to colleagues in Second Line Support (campus) or specialist teams, whichever is most appropriate.
IDM provides integration with other systems to automate and improve management of accounts and access. It is currently integrated with the ARMS system for affiliate user information and the Microsoft Active Directory system for staff and student data. It provides LDAP authentication for portal access and it is the source for student Google Mail accounts. It also provides passwords self-service and can synchronise user passwords to the compliant systems. You can find out more about IDM here
Signage is a great way to communicate with people. Traditional printed signs have long been the best way to connect information with people; recently however modern Digital Signage displays have emerged as a new signage solution.
To find out more about the university's digital signage system, how to create and submit suitable content, please visit our Digital Signage pages.
During our At Risk Mornings our teams can run scheduled maintenance, make changes or test on our digital services. We aim to keep our systems available for you to use, although sometimes our work requires services to be taken down over this period. When we do this we work hard to get the system back up and running as quickly as possible.
We aim to keep our systems available for you to use when you need them. Sometimes we have to arrange downtime for maintenance and improvement. Find out more about our scheduled downtime here.
Our Service Status page gives you live updates on the availability of our digital services. We keep it updated with any identified issues and ways to resolve or work around them when we find them, we also share upcoming scheduled maintenance work. You can find a link to the Service Status page on the front page of the Portal.