The IT Service Desk is the single point of contact for people who require help or advice concerning the services and facilities provided by IT and Library Services.

The purpose of the IT Service Desk and First Line Support team is two-fold: to provide help and assistance where possible, and to initiate a procedure to address any issues that cannot be resolved immediately.

Key Service Information

Features and Benefits

  • Standard software support 
  • Hardware support
  • Password resets and account issues resolution
  • Network support of wired / wireless data connections – advice, technical support and fault resolution.
  • Consultancy guidance and advice on telecoms.
  • Telephone Extension Management and Configuration.
  • Telephone Directory Management.
  • Video Conferencing Support.

Eligibility

The service is available to all members of university staff and students

Availability

    Support hours:

    09.00 - 17.00 weekdays other than University and Bank Holidays

    User service issues:

    Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
    Email: itservicedesk@gre.ac.uk
    Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online