IT and Library Services

Providing support and information on the resources, services and security we provide across the university.

The University aims to provide a secure, reliable and feature rich digital environment for learning, teaching, research and professional services now and in the future, as technologies and the educational environment evolve.

Need Help?

Loan Laptops - LapSafe


Network and print ready loan laptops are available in the Avery Hill and Greenwich campus libraries and in the Pilkington building at Medway.

The IT Service Desk

The IT Service Desk is the first point of contact for all problems and queries relating to our services and software. Our dedicated team of First Line Support staff have a broad knowledge and in many cases can deal directly with requests.

How we can help

Our dedicated team of First Line Support staff have a broad knowledge and in many cases can deal directly with requests. When this is not possible they will assign it to colleagues in Second Line Support (campus) or specialist teams, whichever is most appropriate.

All queries are given a call reference number which you will see quoted in an acknowledgement email when your call is logged in the system.

Useful links