Your original certificate and transcript are important legal documents.
Due to the high volume of enquiries, we apologise for the current delay in responding to emails.
Graduating students
Your original certificate and transcript will be available following conferral of your award at a Progression and Award Board. An email will be sent, to the personal email address held by the university, 4 weeks after your results have been published on the Student Portal with a link to the University of Greenwich Digital Documents Service where you can register to view and/or order your award documentation.
Please ensure you have your student ID number when registering to the Document Portal. Once you have registered you will be able view your documents and, if you wish, select the free Graduation Pack which consists of your certificate, transcript and covering letter. There will be the opportunity to enter a delivery address and the option of DHL courier service for an additional fee.
Please note: Should you be unable to provide all the information requested further security checks will be required and the Certificates and Transcripts team will contact you via email advising of these requirements.
Current students: if you require an interim transcript, please contact Student Centre.
What to do if your documents are unavailable.
Although unusual, there are a few reasons why your certificate or transcript might not be available, and you will be advised who to contact to rectify this once you have registered on the Document Portal.
If you believe, or have been advised, that you will not receive your certificate and transcript because of a tuition fee debt then please contact the Student Finance office by emailing StudentFinance@gre.ac.uk Alternatively, you can visit one of the Student Finance offices within the Student Centres.
In accordance with our policies and regulations, the University of Greenwich has the right to withhold transcripts and certificates from students who owe tuition fees to the university.
Contacting the university after you have graduated
Once you have graduated, you may need to contact us:
If your documents are not correct
What to do if your documents are incorrect
If, on receipt of your certificate and transcript, you note any errors on your certificate or transcript, please contact our Certificates and Transcript Team by emailing Certificates@gre.ac.uk as soon as possible.
Errors that have not been identified within 6 months of us issuing your documents may lead to you being charged for the production of a new certificate or transcript.
On receiving the email the Certificates and Transcript Team will investigate the error and will respond to you with the next steps. If the error is deemed to be the responsibility of the University of Greenwich and the document(s) need to be reissued we will look to do this as soon as possible. This will often require you to return the incorrect document back to the university prior to reissuing.
The wrong name
If the name presented on your certificate or transcript is wrong, due to a name change (including the use of or lack of a middle name) that you did not notify the university about prior to being awarded your qualification, credit or other academic achievement at the Progression and Award Board (PAB), then we will be unable to change the name on your record.
It is the responsibility of every student to notify the university of any changes to their name and be responsible for the consequences associated with not doing so. This information is covered in our regulations and guidance documents, including in the Principal Conditions of Registrations.
However, if the name presented on your certificate is wrong, but deemed to be the responsibility of the University of Greenwich, then we will make the appropriate amendments. If the error is deemed to be the responsibility of the University of Greenwich and the document(s) need to be reissued we will look to do this as soon as possible. This will often require you to return the incorrect document back to the university prior to reissuing.
If you require a replacement or certified copy of your certificate
The Certificates and Transcript Team can help you obtain a replacement certificate if you have lost or damaged your original certificate if you graduated after 1992 (for pre-1992 graduates, see foot of page). You can use the form below to apply for a replacement certificate.
Your certificate is a legal document, therefore only one is allowed to be in circulation at any one time. Applicants must provide the university with either the damaged original certificate or a completed Declaration setting out fully the circumstances in which the certificate was lost or damaged and an undertaking that should a replacement be issued, it will be returned if the original is subsequently found.
When you order a replacement you must provide all appropriate information or the request will not be processed. Once a replacement certificate request has been received, the process will generally take between 2 to 4 weeks, although it can take longer between June and November, as the majority of original certificates are produced in that period.
*Proof of identity in the form of a copy of photographic ID such as passport or driving licence must be provided when making the application.
Payments must be made in GBP/£ by credit/debit card (we do not accept American Express).
Please note our fees have changed as of 01/02/2017.
Fees charged for certificates | |
|---|---|
Service | Fee |
Replacement certificate | £40 |
3 certified copies of certificate | £12 |
Tracked postage (DHL) | £28 |
Apply online at our online store:
Certificates and Transcripts Service contact details
Email: certificates@gre.ac.uk
Telephone: 02083319789
Graduates of Thames Polytechnic and Woolwich Polytechnic (pre-1992)
Please note: graduates of Thames Polytechnic (post-1970) and Woolwich Polytechnic need to follow a different procedure for obtaining a replacement certificate.
Graduates of Thames Polytechnic
Graduates of Thames Polytechnic can request a replacement certificate via Open University Validation Services.
Graduates of Woolwich Polytechnic
Graduates of Woolwich Polytechnic can request a replacement certificate via the University of London.
If you require a letter confirming your award or your period of study
You can request confirmation about your programme of study/award from the Certificates and Transcript team by completing a request at our online store. Any request received from a third party should be accompanied by your written consent.
The letter you will receive from Certificates and Transcripts Service will contain the following information:
- your full name
- date of birth
- student ID number
- degree title
- start date of the study period and
- the end date of the study period and study status if you have not completed your studies
or - the degree classification and the date of the academic award if you did complete your award
- the end date of the study period and study status if you have not completed your studies
*Proof of identity in the form of a copy of photographic ID such as passport or driving licence must be provided when you have placed your order.
Your request will be processed as swiftly as possible, but at peak periods within the academic year (July to September), the processing time could take up to 3 weeks.
Finally, if you require a personal reference you should contact your School/Institute directly as Student and Academic Services will not provide personal references.
Request a confirmation of study/award letter
Visit our online store here:
Certificates and Transcript Team Contact Details
Email: certificates@gre.ac.uk
Telephone: 02083319789
If you require a duplicate transcript
The Certificates and Transcript team can provide you with duplicates of your transcript, but not certified copies. Formal details of the programme studied by an individual and the results achieved for each course are given in a transcript. Please place your order at the online store. It is particularly important you note the following.
For studies completed from September 1999 to present
All data is stored electronically, so a full academic transcript is available which includes course/module titles and all marks.
For studies completed before September 1999
When a transcript is not available, we may be able to issue you a confirmation of study/award letter instead.
*Proof of identity in the form of a copy of photographic ID such as passport or driving licence must be provided when you have made your order.
Your request will be processed as swiftly as possible, but at peak periods within the academic year (July to September), the processing time could take up to 3 weeks.
Request a duplicate academic transcript
Certificates and Transcripts Service Contact Details
Email: certificates@gre.ac.uk
Telephone: 02083319789
If you have changed your name and require a duplicate certificate
After a student has been officially awarded a qualification, credit or other academic achievement from the University of Greenwich we are unable to make amendments to the name held on our Student Records System or make alterations to the name presented on the award documents*.
This means that the name shown on the certificate will be the students' full name at the time the award is made at the Progression and Award Board (PAB). A change of name after that date will not result in a change of name on the certificate, it will be for the student to keep evidence that he/she was previously known by the name on the certificate
This is in accordance to university regulations and guidance agreed to by a student of the university at the point of registration. Most of this information can be found in the Principal Conditions of Registration
When a student registers with the university they are able to check the name(s) held on their student record and has the opportunity to raise a query with the relevant teams within the institution. When a student initially registers with the University of Greenwich, a member of staff (or a representative at our partner, network or collaborative institution) will use identity documents (i.e. a passport) to confirm, and amend if necessary, the details held. These details will be used in many areas of a student's university experience and will appear on the award certificates.
If a student undergoes a change of name during their studies they must inform the relevant Student Centre, who will look to process the change of the record, but it must be supported by documentary evidence (e.g. marriage certificate, deed poll) and the student will be made aware that this evidence will be scanned and stored against their student record.
Students are informed in these regulations and guidance documents that they are responsible to notifying the university of any changes to their name and that the university will not be liable for any out of date information or incorrect information that they have provided. Students are also informed that they will be responsible for any consequences (such as the cost of re-issuing documents or certificates, if the university is able to do so) of not keeping my information correct and up to date.
*Exception
The University of Greenwich will look at requests for a change of name on award documentation if the former student has changed their name due to identifying as transgender or has undergone gender reassignment. To process these request, please contact the Certificates and Transcript Team directly by email (certificates@gre.ac.uk) for advice. However evidence of the legal name change would still be required (i.e. deed poll).
If a name change is then processed, the original certificate must be returned before a replacement is issued. However the Certificates and Transcript Team will be able to provide guidance on how to do this when contacted.
The Certificates and Transcript Service wishes you the very best with your future.
Certificates and Transcript contact details
email: certificates@gre.ac.uk
The team can be contacted Monday to Friday 10am-12noon and 2.30pm-4.30pm via telephone number 02083319789