Welcome

Online registration

When registration opens for your course, we’ll send you an invitation to register online. This can be completed from any device with an internet connection.

The first step to being a fully registered student of the University of Greenwich is to complete your online registration.  This is something that every student will need to complete at the start of their degree programme and then happen at the start of each academic year until you finish and had an official results letter saying you have completed.

Where possible, all students (except new postgraduate research students) should complete online registration before the first day of the course.

New postgraduate research students should not start their online registration until the official start date referenced on their contract or offer letter.

When your student record is all set up and ready for you to complete your Online Registration, you should receive an invite from the university telling you what to do.

For continuing students this means you have completed the year and had a results letter saying you can move to the next part of your degree.

For new student this means that you have met all the conditions of your offer and returned any forms sent to you (e.g. fee assessment forms) by the university.  After finishing the Online Registration, new student will need to complete the next step and complete the Document Checks.

Online Registration and any Document Checks need to be all be completed before the deadlines set by the University of Greenwich.

How to complete Online Registration

1. Get your username and password

New students should receive their details in two emails before starting the course.  Continuing students should continue to use their existing details.

If you have not received your details before you are invited to register, or if you have any issues with your password, please first check the junk or spam folders in your email account and then visit our IT Support Webpages

If you cannot find the details we sent your are the answer on our webpages, then email ITServiceDesk@gre.ac.uk or call +44(0)20 8331 7555.

2. Log in to the Portal

3. Select online registration on the Portal home page

4. Read the instructions provided and check, add or update the information as directed

5. At the Fee Payment section pay your fees or say how they are going to be paid

You can find out how to pay your tuition fees on the How to Pay Your Fees webpage.  If you make a payment through Western Union GlobalPay you will need to come back and complete this step of online registration after the fees are received.

We recommend making any Western Union GlobalPay payments at least one full week before the registration deadline.

6. Have a suitable photo (no filters) to upload that we can use for your Greenwich ID card 

If you don't upload a photo we will take one on the day you visit us to collect your card (on-campus students only) or you can email one to us.

7. Follow the next steps on the completion screen

If you are a new student, please now proceed to Part 2: Document Checks.

Common queries

What are the key registration dates and deadlines for New Students?

New September Students: If you are starting a course with us in September, the key dates for registration are:

Online Registration opensMonday 22 August at 09:00
Expected latest date for arrivals (on-campus international students)Friday 23 September
Suggested last day to make minimum tuition fee payment (self-funded students)Friday 23 September
Suggested last day to complete online registration and document checksFriday 30 September
Online Registration closesFriday 7 October at 09:00
Last day to collect your student ID card (on campus students only)Friday 7 October at 16:00

If you do not complete your registration in full by these dates and times, then the university will look to close your record and you will not be able to continue your studies with us.

If you experience any delay finalising your registration, we recommend you still attend any classes, lectures and sessions that you can.

What are the key registration dates and deadlines for Continuing Students?

Continuing Students: If you are a continuing student, the key dates for registration are:

Online Registration opensTuesday 30 August at 09:00
Suggested last day to make minimum tuition fee payment (self-funded students)Friday 30 September
Online Registration closes Friday 7 October at 09:00

If you do not complete your registration in full by these dates and times, then the university will look to close your record and you will not be able to continue your studies with us.

If you experience any delay registering, we recommend you still attend any classes, lectures and sessions that you can.

When do I need to pay my tuition fees?

If you are paying your fees yourself, you can pay in full during registration or in two instalments. If you choose instalments, you must pay at least 50% during registration (after discounts and deposits).

To make sure you complete your registration in time we strongly recommend making your payment at least one full week before the registration deadline and online registration closes.

The rest is payable on the following dates:

  • The last Friday in January (for September starts)
  • The last Friday in May (for January starts)
  • About 5 months after registration (any other start date)

What to do if I raise a query in Online Registration?

During your online registration, you can query important information such as your course or your fees if you think anything is wrong. Our staff will answer your queries on the system.

In some instances, your registration will be paused while we confirm that details such as fees are correct.

You can follow the progress of any queries in your 'Query Tracker' at the start of the online registration process. The statuses are:

  • P = Processing
  • A = Awaiting information (e.g. authorisation from Faculty or another office)
  • C Complete

We will add a comment if further action is required from you, or if we need to explain something.

We respond to most queries within a few days using the Query Tracker. Some may take longer, especially if they need to be approved by another department. Please do not send the same query more than once.

Any query in red means you must wait before you can continue online registration but other queries (in black) mean you are still able to proceed. Please log back into the portal and Online Registration regularly for an updates.

Why has my Online Registration stopped?

If you have not missed the deadline for registering, the most common reason that your online registration has stopped is because a query has been raised.  Sometime queries are raised by you (you have said the degree programme is wrong or think there is an issue with the tuition fees shown) and sometimes the system will automatically add one if there is something the university needs to check.

We respond to most queries within a few days using the Query Tracker. Some may take longer, especially if they need to be approved by another department. Please do not send the same query more than once.

Can I register if I still owe tuition fees from last year?

No.  If you have outstanding tuition fees from the previous academic year you will not be able to register.  This will also mean that you will not receive an invitation to start your registration.

If you are a new student, but were studying with the University of Greenwich in the past, any outstanding fees from that time will also stop you from registering.

Once all outstanding fees have been resolved you will be able to start your online registration, but the same deadlines will be applied.

I am studying a short course. What is my status?

We use 'Associate Programme' for those studying one-off short courses or modules with the university. It is most common for CPD modules linked with the NHS. This is normally correct, but you can check with your tutor if you are unsure.

What should I put for my address?

Permanent address: This is where would stay if you were not at university or if you are living at home during your studies. If you are an international student, this address is in your home country.

Term-time address: This is where you will stay during your studies. If you are living at home, you will only need to add a permanent address. If you are an international student, you must enter a UK address here. If you are in temporary accommodation, you can use this and update it if you move home during your studies.

Mailing address: This is optional for any official post from the university. During term time, we will otherwise use the term-time address. During official holidays or after you complete your course, we otherwise use your permanent address.

If you are an international student planning to stay in the UK during the holiday period or after completing your programme, we recommend adding this address to make sure you get any important mail.

Why can't I change my identification details?

Details such as your name, date of birth or nationality will be changed by the registration team when you submit your documents for checks.

We can only update your nationality if you provide us with your current passport. If your passport nationality is different from what should be recorded, please supply evidence of the change, such as a certificate of naturalisation.

How can I update my preferred name?

When you register, your forename(s) and surname will be recorded using the identity documents you use when you complete your registration during the Document Checks stages.  We can only update these details using an enrolled Deed Poll, Marriage certificate or other suitable evidence, which need to be presented to the Student Centre.

However if you would like the university to record a preferred name, then let the team know and we will add this to your record.  We are also able to update your record with a preferred prefix (e.g. Mr, Miss, Ms, Mx) if asked.  Both of these changes require no evidence and can be requested by visiting or contacting the Student Centre.

I'm still awaiting confirmation of my loan

If your eligibility for a student loan hasn't yet been confirmed by the time you register, you can still proceed with online registration. Select the 'Student Finance England (SFE), Wales or NI, Student Awards Agency Scotland or Student Finance services European Team' option.

By completing online registration, you understand that the university allows six weeks from the date you begin registration for one of the following to happen.

  • The provider confirms with us that your fees will be paid through your support package. No further action is needed unless you are taking additional credits that your provider is not funding (in which case, see methods of payment).
  • The provider confirms with us that your fees will not be paid through your support package. You will need to arrange to pay your fees another way.

After six weeks

If six weeks have almost passed and no decision has been made, contact Student Finance with evidence that you have met any requirements relating to your application for support.

What does it mean if registration is closed?

This could due to the following circumstances.

A temporary or planned closure. Registration is not available for continuing students between 07:30 and 10:30 for three weeks before the September term begins. Please avoid these times to ensure best access to registration.

You are trying to register too early. You need to wait for your invite to register before you can access registration.

You are registering late. We may need approval from your faculty to permit your registration.  Please visit or contact your student centre for what to do next.

I am a continuing student and cannot register

Did you have a resit or resubmission over the summer? Did you submit an appeal? Do you have outstanding tuition fees from last year?

Summer resit:  If you took a summer resit, this must be processed by your Faculty exam board and Student Records. When this is done, you will be sent an invitation to register for the new academic year.

Academic appeal: If you submitted an academic appeal, and it is still in process, you will only be able to register once the decision and outcome has been reached. This is because the decision may impact what or the way you study in the next academic year.

Outstanding tuition fee: If you owe tuition fees from the previous session, you will not be able to register until this is resolved. You will need to discuss this with Student Finance.

I started in January/March. Should I register in September?

Yes. If you have not completed your course, regardless of when you started, you will need to register for the new academic year.

I am finishing a dissertation. Should I register?

Yes. All students that need to register for the new academic year will receive an invite from the university reminding them to do this. If you have not officially been awarded your qualification, you need to register every academic year.