IT and Library Services

I've forgotten my password, can I still log in?

Resetting your password

If you have forgotten your password, then the process for resetting it depends on whether you're a student or staff member.

Resetting your password

If you have forgotten your password, then the process for resetting it depends on whether you're a student or staff member.

Student accounts

I know my password and want to change it/I know my password but it has expired
You can change your password using the password change form as described in the 'How to change your password' video below.

I've forgotten my password but have set up MFA
You can reset your password via the 'Forgotten my password' link on the Portal login page.

I didn't receive my password and need to complete OLR/I've forgotten/lost my password but don't have MFA set up.
You will need to contact the IT Service Desk. The Service Desk can be reached at itservicedesk@gre.ac.uk or 020 8331 7555 and is open between 9am and 5pm, Monday to Friday.


When you initially set up your Multi Factor Authentication (MFA) security preferences, you will automatically be registered for password reset.

You can then reset your password via the 'Forgotten my password' link on the Portal login page.

Staff accounts

You will need to contact the IT Service Desk. The Service Desk can be reached at itservicedesk@gre.ac.uk or 020 8331 7555 and is open between 9am and 5pm, Monday to Friday.

Changing your password

If you already know your password but wish to change it, then you can change it here. This works for both students and staff. You can do this from any computer - it doesn't have to be one within the university. Once you have updated your password, your new one will become active immediately.

The video below shows how to complete this process.

Why does my password expire?

For security reasons, passwords for all University of Greenwich staff and student IT accounts need to managed and changed according to our Policy for Password Management and Multifactor Authentication.

If this happens, contact the IT Service Desk and they will unlock your account for you. The Service Desk can be reached at itservicedesk@greenwich.ac.uk or 020 8331 7555 and is open between 9am and 5pm, Monday to Friday.