IT and Library Services


Telephony covers all of your university telephone related needs; the basic service includes a handset and extension but there are also a number of additional features available to enhance the service.

These include pick up groups (to enable colleagues to answer each other's calls), hunt groups (so a whole team can be reached on one extension), voicemail (to allow callers to leave a message when you can't answer your phone) and mobile phones for working away from your desk. Cost and call summary reports are available from the Concerto call logging system to help faculties and offices to monitor call costs. A dedicated contact centre system is provided for a number of Student Services functions, which provides more advanced management of inbound calls and integration with the Student Enquiries service, especially at clearing

Key Service Information

Features and Benefits

  • Provision of fixed line telephone
  • Moves and changes to fixed line handsets
  • Changes and provision of mobile and smart phones
  • Speed dial lists
  • Pick up groups
  • Hunt groups
  • Call Forwarding/Diversions
  • Regular monthly cost analysis reports to faculties and offices
  • Ad hoc call cost reports will be supplied when requested with the appropriate authority Voicemail (please see the Voicemail service entry)


The service is available to all members of university staff


    Support hours:

    09.00 - 17.00 weekdays other than University and Bank Holidays

    User service issues:

    Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
    Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online

Help & further information

Further information on telephone handsets, user guides and FAQs, please visit the Telephony area

Staff contact information is available via the search function in the Portal.