Make sure you’re ready for remote working by setting up Multi-Factor Authentication and familiarising yourself on how to access the university IT services you need for your role from an off-campus location.
Before you begin
Multi-Factor Authentication (MFA) must be enabled on your account before you can access university IT services from an off-campus location. You only need to set it up once, and you can choose the authentication method you prefer - follow the instructions and set it up now. You can also forward your office phone to another phone number.
Key tools for working from home
Staff Email (Outlook)
Staff email is delivered via the Microsoft Outlook client which is available for Windows, Mac, Android and iOS devices, which should “auto-discover” your mailbox just by entering your username@gre.ac.uk when setting up the software
Office 365
Access Microsoft Office apps including Outlook, Word, Excel and Teams on your university or personal device and work from anywhere.
Virtual Meetings
There are a host of options which allow you to chat online one-to-one, one to many, or open the floor to all. Common options are Microsoft Teams and Skype for Business
Academic Tools
Teaching online
Moodle
Moodle is the university's online Virtual Learning Environment (VLE) where you can manage your course resources, assignments, feedback, Panopto recordings and more. Moodle can be accessed via the Learning Support tab in the Portal and via our Mobile App.
Panopto - Home recordings
Panopto is used in the university to capture lectures and seminars, but it can also be used by staff and students to record and upload presentations, demonstrations and feedback when away from the campus
Portal - Staff
The Portal provides a single point of access to a range of online information and services provided by the University. Manage course material in Moodle, access Student Records, Extenuating Circumstances, and much more.
IT help and support
How to access services remotely
Find out the fastest way to get to your required services using this summary page.
Information Security
Without information protection and management, research data, personal information or sensitive documents could be put at risk.
Staff remote desktop
Connecting to the University's Remote Desktop provision, from either on or off campus, provides a secure and consistent platform on which to work.
The IT Service Desk
The IT Service Desk is the first point of contact for all problems and queries relating to our services and software. Our dedicated team of First Line Support staff have a broad knowledge and in many cases can deal directly with requests.
How we can help
Our dedicated team of First Line Support staff have a broad knowledge and in many cases can deal directly with requests. When this is not possible they will assign it to colleagues in Second Line Support (campus) or specialist teams, whichever is most appropriate.
All queries are given a call reference number which you will see quoted in an acknowledgement email when your call is logged in the system.