Student Services

When & how do I submit my claim?

What are the deadlines for extenuating circumstances?

You can submit a claim for extenuating circumstances before or shortly after an assessment deadline or exam date. Where possible, we strongly encourage you to think about how ready you are for an assessment as far ahead of the deadline as possible. This way, you can take proactive steps if you think your circumstances might have a negative impact on your academic performance.

All deadlines and periods of time are measured in ‘calendar days’ - This means every day of the week including Saturdays and Sundays, except for university closure days such as public holidays and Christmas closures. Full details of term dates and university closures days can be found here Term Dates.

If you submit your claim close to the assessment deadline, we can’t guarantee that we will notify you of the decision on your claim before the assessment deadline is reached. You must decide whether to submit your coursework by the deadline or to attend your timetabled exam.

More information can be found in the drop down boxes below.

I'm submitting my claim before my assessment deadline or exam date

You can submit your claim at any time before an assessment deadline or exam date. We suggest though that you submit in the month leading up to the assessment so that you can fully consider how your circumstances have affected you.  If your claim is submitted too far in advance for the impact of the extenuating circumstances to be assessed, your claim might be rejected.

I'm submitting my claim after my assessment deadline or exam date

You can submit an extenuating circumstances claim no later than 14 calendar days after an assessment deadline or exam date.

Remember: You can’t claim for impaired performance for coursework if you didn’t submit the coursework by the original submission deadline so you might want to consider a different type of claim – see What type of extenuating circumstances claim do I want to make? 

If you miss the claim submission deadline your claim will be automatically rejected. You may be able to request that your circumstances are considered later in the academic year through an academic appeal if you can offer a good, evidenced reason why you couldn’t submit your claim on time.

Evidence deadlines

Don't miss the deadline to submit your claim because you are waiting for evidence. If your evidence is not available at the time of submitting your claim (for instance, where you are waiting for a letter from your GP or Counsellor etc) then you should 'continue' through the evidence upload pages in the online system and complete your claim submission, stating in the claim when you expect to receive the evidence – see link to EC system guidance.

Your evidence must be uploaded to the existing claim within 14 calendar days. You will receive an email confirming that your claim cannot be considered until you have provided your evidence and the evidence deadline. This means that you can submit your claim (according to the deadlines outlined above) but have slightly longer to provide evidence.

If you miss the evidence deadline your claim will normally be rejected. You may be able to request that your evidence is considered later in the academic year through an academic appeal if you can provide a good reason why you couldn’t submit your evidence on time – see the Academic Appeals Procedure.

Late evidence may exceptionally be considered if you have a good reason why you couldn’t provide it by the deadline. You must contact your faculty direct on the email details below to request consideration of late evidence:

Faculty of Business (FBUS): C.T.FacultyofBusiness@greenwich.ac.uk

Faculty of Liberal Arts & Sciences (FLAS): FLAS-office@greenwich.ac.uk

Faculty of Engineering & Science (FES): fes-ec@gre.ac.uk

Faculty of Education, Health & Human Sciences (FEHHS): fehhs-ec@gre.ac.uk

How do I submit a claim?

All claims must be submitted through the online BannerWeb system which is accessed through the Portal.  Click on the link below for guidance on how to access and use the EC System:

EC System Guidance document

If you are unable to submit the claim yourself because of your circumstances, your personal tutor may be able to assist you.