This accessibility statement applies to IT Self Service and IT Service Desk system, used by the IT Service Desk and other support teams to log and manage support requests raised by our staff, affiliates, and students.
This website is managed by the university and hosted by Halo.
Halo’s accessibility statement states:
We follow the Web Content Accessibility Guidelines (WCAG) to ensure that any new or updated web designs or new releases of the web-app are technically and functionally usable. Defined on three levels (A, AA and AAA) WCAG specifications allow designers and developers to improve accessibility for people with disabilities. We have recently achieved our objective of becoming conformant with WCAG 2.1 Level AA (as of webapp version 2.127.1). Our updated ambition is to fully comply at the highest level (AAA)
Halo’s accessibility statement states:
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please get in touch via:
University of Greenwich
We’re always looking to improve the accessibility of this system therefore if you would like to report an issue, please do get in touch.
We’ll consider your request and get back to you.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
The University of Greenwich is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances below.
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
(a) This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
University of Greenwich states:
These have been raised as issues with Halo, please contact us via the Feedback and contact information.
Halo’s accessibility statement states:
We are continuing to improve accessibility on older portions of our website and webapp. We previously highlighted and recently rectified the following issues:
The content listed below is non-accessible for the following reasons.
Halo’s accessibility statement states:
We are already implementing inclusive design for digital products, a methodology that enables all users access to this content and honours the full range of human diversity. New software releases and any updates to the website will adhere to the latest WCAG standards. We will also be working back through older areas of the website and web-app to ensure that all sections adhere to the latest WCAG standards. We will design and test with real users to gather diverse perspectives and will continue to complete full system accessibility tests throughout 2025 and schedule feature updates to make the software fully WCAG 2.1 level AAA compliant
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Feedback and contact information’ section of this statement.
At this time, we have not made any disproportionate burden claims.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently working on fixing these essential documents or replacing them with accessible html web pages. Please email us using the information in the Feedback and contact section.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
3rd party content Halo is a third-party supplier and therefore some of our services include third party content which we have no control over such as documents which are sent to us and uploaded as part of the Halo service, or comments left on servicedesk.gre.ac.uk pages by members of the public. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.
This statement was prepared on [28/02/2025]. It was last reviewed on [28/02/2025].
This website was last tested by Halo on [31/08/2023] and by University of Greenwich [21/02/2025].
Testing was completed against WCAG 2.1 as the latest version of WCAG at the time of testing. Following the regulations update on 26/10/22 requiring testing against WCAG 2.2 after release, this website will next be tested against the WCAG 2.2 standards.