Accessibility statement for Talkwalker
This accessibility statement applies to Talkwalker platform.
This website is a social listening platform developed by Hootsuite and licenced to the University of Greenwich. It maintains a high level of accessibility in screen reader compatibility and colour vision deficiency support.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
- Some charts, figures, and icons lack alternative text.
- A few of the non-text control buttons lacks text alternative.
- Some of the numeric labels have a contrast ratio below 4.5:1.
- Some of the sections displaying charts and figures cannot be navigated with keyboard.
Feedback and contact information
If you need information on this software and assisted digital support:
- Email gbs-lt@greenwich.ac.uk
- Contact our Learning Technologies Team by phone at 0208 331 8174
We’ll consider your request and get back to you in ten to twenty working days following the date of receipt.
Reporting accessibility problems with this software
We are always looking to improve the accessibility of this software. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact GBS Learning Technologies Team at gbs-lt@greenwich.ac.uk including details of the issue you experienced. You'll receive conformation of our receipt within two working days, and details of the steps we will take to evaluate and, if necessary, correct the problem.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this software’s accessibility
The University of Greenwich is committed to making its software accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The software has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some charts, figures, and icons lack alternative text. For example, text alternative is not provided for the charts and graphs on the Sentiment page. The same is observed for the word clouds on the Themes page and the geographical data on the World Map page. Alt-text is also unavailable for the user icon thumbnails and images in the posts extracted from social media on the Results page. This fails WCAG 1.1.1 Non-text Content. A request for inserting Alt-text will be sent to Hootsuite. Meanwhile, users may approach the GBS Learning Technologies Team for assistance.
- A few of the non-text control buttons lacks text alternative. For example, the graphical navigation buttons in the menu bar on the top right corner of each page and the Chatbot Assistant icon at the bottom of each page lack accessible names. This fails WCAG 1.1.1 Non-text Content. A request for inserting Alt-text will be sent to Hootsuite. Meanwhile, users may approach the GBS Learning Technologies Team for assistance.
- Some of the numeric labels have a contrast ratio below 4.5:1. For example, the data labels below the charts and figures on the Sentiment page has a low contrast ratio of 3.06:1. This fails WCAG 1.4.3 Contrast (Minimum). A request for using contrastive colour scheme in the simulations will be sent to Hootsuite.
- Some of the sections displaying charts and figures cannot be navigated with keyboard. For example, the charts and graphs on the Sentiment page, the word clouds on the Themes page, and the geographical data on the World Map page. This is also observed in the extracted social media messages and the sentiment metrics listed on the Results page. The same is also found in the figures on the Overview page. This fails WCAG 2.1.1 Keyboard. A request for improving keyboard-only navigation will be sent to Hootsuite. Meanwhile, users may approach the GBS Learning Technologies Team for assistance.
For actions that require changes by Hootsuite, we will provide regular updates about our supplier’s roadmap for fixes.
If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Feedback and contact information’ section of this statement.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
At this time, we have not identified any content that is not within scope of the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 7th July 2025. It was last reviewed on 9th July 2025.
The test was based on the demo dashboard. The test was carried out internally by the GBS Learning Technologies Team within the University of Greenwich. The testing included manual testing and testing with the Lighthouse plug-in of Microsoft Edge browser. Specific tests include keyboard test, colour blindness test, zoom test, text spacing test, colour contrast test, and screen reader test. Testing was completed against WCAG 2.2.