The open access computing facilities offered by IT and Library Services provide clusters of PC and Mac computers across campus; in dedicated labs, open areas and within libraries, accessible to staff and students.

These systems provide either an internet-connected Windows 10, or Mac OS desktop with a suite of applications to aid learning and research including Microsoft Office, the University Portal and faculty specialism software. Assistance, to both staff and students, in labs and libraries is provided by either a local support staff member, telephone contact to the IT Service Desk.

Key Service Information

Features and Benefits

  • 24 hour access in some areas
  • A secure uniform Windows 10 desktop providing access to home and shared areas
  • A wide range of software installed / available for installation
  • Access to MFD service.
  • Dedicated scanners and software in labs: Some labs are bookable by teaching staff
  • Local support staff, IT Service Desk (telephone) or live webchat to the IT Service Desk available in various location.
  • Print credit top up at Avery Hill and Greenwich and Drill Hall Labs

Eligibility

The service is available to all members of university staff and students

Availability

    Support hours:

    09.00 - 17.00 weekdays other than University and Bank Holidays

    User service issues:

    Any dissatisfaction with the service should be addressed in the first instance to the IT Service Desk:
    Email: itservicedesk@gre.ac.uk
    Telephone: 020 8331 7555, visit the IT Service Desk pages or you may also submit a query online