Staff can report a hardware fault via IT self-service.
All University of Greenwich hardware (PCs, Monitors, Printers and Laptops etc) should have a UG number sticker. The sticker is blue and silver and is labelled University of Greenwich. The UG number is the number below – for example: "UG12345".
The UG number identifies the hardware. It is absolutely necessary for IT Service Desk staff to have the UG number when dealing with hardware queries.
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