Frequently asked questions about examinations.

When will the 2020/2021 exams take place?

Due to the COVID19 crisis January 2021 examinations will take place online and in a time-constrained manner through Moodle, although some examinations may be conducted as a coursework-style 'seen' paper.

The main university exam sessions will take place during January and May 2021. A one or two week resit session will be held during July 2021. Exam weeks are outlined below:

Monday 11 January - Friday 15 January Take Home answer papers to be submitted 7 days after the start date of the exam, note this may not apply where there are Professional Statutory or Regulatory Body requirements e.g. Pharmacy).  Please refer to your Exam Timetable for details.

Tuesday 4 May - Friday 21 May (exams will not be held on Monday 3rd May as this is a UK Public Holiday)

Monday 19 July - Friday 23 July (note resit exams may extend into week commencing 26th July)

What time do the exams start?

Exams start at 9.30am or 2pm, but you need to confirm the start time of your exam by checking the Exam Timetable. If you are siting your exam on campus please arrive at your exam room no later than 15 minutes before your exam starts.

How will I know if I have an exam to take?

Your personal BannerWeb record will give you details of what exams you will have to take. Your Faculty, Department, Programme Leader or Course Tutor can also advise you. The published timetable will give you the dates, times and, if applicable, venues for your exams.

How can I access the examination timetable?

You can access your personal examination timetable in the same way as you do for your teaching timetable, via the Timetable link on the portal and via the student mobile app. If you are having difficulty accessing your personal timetable you will also find your Faculty Examination Timetable on the student portal under 'My Learning'.

Please advise your Faculty Exams Office if you do not see all of your exams on your timetable. Your personal BannerWeb record will give you details of what exams you will have to take. Although we do our best to prevent making changes to the timetable post publication, there are occasions when this is unavoidable and you are therefore advised to check your timetable carefully and on a regular basis for any last minute changes.  We would especially advise you to check your timetable the day before your exam and again immediately before the start of the exam session.  

Please remember it is your responsibility to check the exam date/start time and for Online and Take Home exams the submission date/time. If you are sitting your exam on campus please check the room, building and campus of your exam and do not assume this will be the same as your peers.

What if I have an exam clash?

In devising the exam timetable, every effort is made to prevent exam clashes. If you have a clash i.e. more than one exam timetabled at the same time and on the same day, please contact your Faculty Exams Office immediately.

You will need to give your name and student ID number (beginning with 000 and found on your ID card), the module codes (e.g. ABCD1234) and full titles (not abbreviations) of the clashing exams.

What if one or several of my exams are timetabled at a time/date I would like to observe a religious obligation?

The university is committed to providing an excellent student experience for all our diverse students. We recognise that the academic year is structured around the Gregorian / western calendar and the English public holidays and that on occasion this may mean that university activities coincide with religious festivals.

For logistical reasons, the University is unable to avoid scheduling exams during religious festivals.  We will not normally be able to consider requests to move an examination for religious reasons where it is expected that daily activities will continue as normal during a festival.

My exam is on campus

Where will I sit it?

If you are sitting your exams on campus, the exam timetable will show the date, the time and location and campus of your exam(s). You may be required to take your exam at a different campus to where you study. Directions and campus maps are available on the web. The timetable for the inter campus bus may differ during exam periods, you should therefore check the bus timetable in advance of your journey, allowing sufficient time to be at the exam venue 15 minutes before the exam commences.

Please be aware that it is your responsibility to check the exam timetable to find out when and where your exams will be taking place. Do not assume that your exam will be at the same venue as classmates. Large exams may take place over several rooms and you should check carefully to ensure you attend the correct venue.

You are advised to check the timetable carefully and on a regular basis for any last minute changes. This is especially important the day before your exam and before the exam session commences.

How do I know if I'm permitted to use my calculator during my exam?

Your Module Tutor will be able to advise you. Calculators will not be provided by the university and will not be available in any exam venue. You must bring your own, non programmable, calculator in to the exam with you. You are advised to check well in advance that your calculator is in good working order as we will be unable to provide a spare calculator or batteries.

Am I permitted to use a dictionary?

University policy is that use of a translation dictionary, English dictionary or a thesaurus will not be allowed during exams.

Can I take food and drink into an exam venue?

You may bring water, a soft drink and unwrapped sweets or fruit with you for refreshment. Your drink must be in a plastic bottle and not a can. Food e.g. crisps or a sandwich are not permitted. Candidates with a verified medical condition will be allowed to bring a suitable provision.

Candidates will not be allowed to leave during the exam to buy a drink or snack.

What do I do with my personal belongings?

You will be required to place coats, bags and belongings to the back or one side of the examination room as only the items required for the exam are permitted to be on your desk. Mobile phones, iPads, smartwatches or similar devices are STRICTLY NOT PERMITTED on the exam desk or on your person during the exam. Invigilators must not be expected to, and will not, take responsibility for any students' personal valuable belongings. If you are not willing to leave such items in your bag then please do not bring them with you.

What do I do if I am late for an exam?

You are advised to make your way to the exam room immediately and report to an invigilator. If you arrive during the first 30 minutes of an exam you will be allowed to sit the exam but will not be entitled to extra time at the end of the exam. Candidates will not be permitted to take the exam after the first 30 minutes.

What do I do if I am more than 30 minutes late?

If you are over 30 minutes late you will not be permitted to sit the exam. Contact your Faculty Examinations Office to report your late arrival.

What if I forget my exam labels (Business Faculty students)?

If you are a Business Faculty student sitting an exam on campus you must collect your exam labels from the Faculty Office. Remember you may not sit your exam on the Greenwich Campus so ensure you collect your labels in advance. If you forget your exam label you must write your Student ID number in the space provided on the exam answer booklet instead. Full details about completing the front cover of the exam answer booklet will be announced by the invigilator at the beginning of each exam.

What if I am ill or otherwise unable to attend on the day of the exam?

If you are unable to sit your on campus exam for reasons beyond your control, you must inform your School/Faculty and report your absence before the start of the exam. 

Please be advised you will be required to provide your full name, student ID number, details of the exam and the reason for your non-attendance.

If you are unable to sit the exam due to illness you must complete and submit an extenuating circumstance form attaching the appropriate evidence in support of your illness e.g. a doctor's note.

My Exam is Online, what does this mean?

How do I access my Online exam paper?

Online exam papers will be released on the module Moodle page at the scheduled time on the Exam Timetable.  You will have the normal scheduled time that is on the front cover of your exam plus one extra hour (this hour is already included in the exam timetable; for clarity the submission time includes the extra hour). The extra hour is to enable you to download the paper; take short breaks; accommodate any IT problems and submit the paper.

The scheduled start and submission time will be British Winter/Summer Time. If you are studying in another country it is your responsibility to work out the start and submission time for your local time.

Should you experience any serious IT issues we will leave the submission link open for a further two hours however, if you submit during those extra hours, you will need to complete an Extenuating Circumstances application, or your work will be capped at the pass mark.

How many questions do I answer for an Online exam?

You will be required to complete the exam paper, following the instructions on the paper and only complete those questions required by the exam paper. The expectation is that you will provide your answers as a Word file. However, please read the instructions carefully because additional information may be provided.

In the Word document, type your answers and/or embed diagrams (something you have drawn or provides a solution to a problem that you would prefer not to write), you can take a photo and embed this into the Word document, however you must ensure that the Word document you submit has at least 20 written characters in the file or it will not upload.

We advise that you save your work on a regular basis. You can upload only one file, but you can override previous files. Take care to ensure that you upload the correct file - clearly name your file so that mistakes don't happen, e.g. 'PSYC1229ExamFinal'.

What if I have a question during the exam?

The Module Leader (or nominated person) will be available online to answer any appropriate questions for the first two hours. Remember they cannot help you answer questions, but they can respond to queries regarding any potential error in the paper or lack of clarity in the instructions. You can ask your question via the Q&A forum on the module Moodle page and the response will be posted there. The Module Leader or nominated person will only be available for the first two hours of any exam (Online or Take Home). If you have any questions after the first two hours, then your assessment instructions on Moodle will provide an email address for you to send those to.

My Exam is a Take Home Paper, what does this mean?

How do I access the exam paper?

Take Home Exam papers will be released on the module Moodle page at the time scheduled on the exam timetable. Please see your exam timetable for the start date/time and the submission date/time for your paper.

The scheduled start and submission time will be British Winter/Summer Time, so if you are studying in another country it is your responsibility to work out the start and submission time for your local time.

The original exam duration will still be on the front of your exam booklet to help you get a sense of the expected effort. As this is a Take Home exam, we do not expect the work to take you more than one day to complete. We recognise that there may be IT issues and possibly overlapping exams, so we are supporting you by providing extra time to accommodate this. 

You will have a week in which to submit your answer document with no further opportunity to upload beyond this timeframe. This may not apply where there are professional Statutory or Regulatory Body requirements e.g. Pharmacy). Please refer to your Exam Timetable for details.

What if I have a question during the exam?

The Module Leader (or nominated person) will be available online to answer any appropriate questions for the first two hours. Remember they cannot help you answer questions, but they can respond to queries regarding any potential error in the paper or lack of clarity in the instructions. You can ask your question via the Q&A forum on the module Moodle page and the response will be posted there. The Module Leader or nominated person will only be available for the first two hours of any exam (Online or Take Home).  If you have any questions after the first two hours, then your assessment instructions on Moodle will provide an email address for you to send those to.

My Exam is a Seen Paper, what does this mean? (only for students in the Faculty of Engineering & Science and Faculty of Education, Health & Human Sciences)

Seen exams will be released on the module Moodle page on the date advised in your Module Handbook. The submission date and time will be on the exam timetable.

What if I upload the wrong file?

You can overwrite the file you have uploaded with another file, however, you must be mindful of the submission deadline. Please notify the Module Leader if you make a mistake and submit late due to this.

Do I have a limit on the size of the file I can submit?

While we do not expect you to exceed the upload file size limit, you do need to be mindful of this when taking photos or scans of pages. In the unlikely situation that your file is too large to upload, you should use a medium quality/lower resolution option with any photos or scanned images. Please check how to do this in advance of the exam.

I have a Greenwich Inclusion Plan/normally get more time to do my exams, what happens for me? 

If you are normally allocated additional time to sit an exam, then this will be added to the normal exam duration of on Campus and Online exams. In addition, for an Online exam all students will receive a further one hour for downloading, small breaks, completing the exam and uploading the document etc. What this means is that you will get your usual extra time plus the additional one hour. There will also be a further two hours where you can submit your work, but this will be classed as a late submission.

Please contact Student Wellbeing if you have a Greenwich Inclusion Plan and are concerned about the arrangements for your exam 
wellbeing@gre.ac.uk

What if I am ill and unable to sit my exam?

If you are unable to sit your Online or Take Home exam due to illness or unforeseeable or unpreventable circumstances that would seriously impact your performance, you can complete and submit an extenuating circumstance form attaching the appropriate evidence in support of your claim..

If you are unable to sit your on campus exam for reasons beyond your control, you must inform your School/Faculty and report your absence before the start of the exam. If you are unable to sit your exam due to illness or unforeseeable or unpreventable circumstances that would seriously impact your performance, you can submit an extenuating circumstance form attaching the appropriate evidence in support of your claim.

Please be advised you will be required to provide your full name, student ID number, details of the exam and the reason for your non-attendance.

When will I receive my exam results?

Your results letter will be published on the student portal. We aim to publish all results within 10 working days of the Progression and Award Board meeting. If you are unsure of the date of your Board meeting, you can contact your programme team, using the contact details provided in your Programme Handbook. 

Your results letter(s) will continue to be available on the portal for the duration of your studies with us, and for up to 90 days following completion of your studies.  If you want to keep a copy of your results letter, or any study material relating to your programme, you should ensure you download and save these within 90 days of completing your studies. 

If you are unable to log in to the portal, please email itservicedesk@greenwich.ac.uk or telephone 020 8331 7555 and our IT support staff will be happy to help.