Welcome to University of Greenwich, a place where you can make a difference.
The IT Service Desk is here to assist you in resolving any IT issues you may have.
If your query is urgent, we invite you to call. The IT Service Desk can be contacted by internal extension on ext. 7555 or externally dialling 0208 331 7555. For routine matters we ask that you email the IT Service Desk
For new staff members who have completed the "New Staff Member IT Induction Feedback Form", the sections below relate to the question on the form with the aim of providing further information about the service it relates to.
Please make sure you have setup Multi-Factor Authentication (MFA), this is required to access university systems off campus. MFA guidance can be found on our Multi-Factor Authentication (MFA) page.
The Microsoft Authenticator app is available from Google Play, the Apple App Store or the Microsoft App Store. It will assist in securing your data connections and make the process of authenticating your login easier.
The Portal is the online one stop shop for everything you need at the University of Greenwich, it brings a range of facilities together to help you quickly find what you need.
Test you are able to login to The Portal.
Microsoft 365 is a platform that provides users access to their cloud based Office software which allows you to create, collaborate and share your work. In addition to the usual Microsoft Office apps, such as Word, Excel, PowerPoint, OneNote etc. Microsoft 365 also offers additional collaboration and communication tools such as OneDrive, Teams and the Yammer social networking platform.
The university's subscription to Microsoft 365 allows staff and students to use Microsoft Office apps on Windows; Mac; iOS and Android devices.
You can access the online applications of Microsoft 365 directly in the browser by typing: http://login.gre.ac.uk.
While logged into the university network, that link will take you directly to the Office 365 page. If you are outside of the university it will redirect to a login page to authenticate your account for access.
Microsoft Teams is a collaboration platform, that allows you to easily chat with colleagues, upload and collaborate on files, hold audio / video meetings and integrate other apps within the communication space.
Whatever desktop PC you are assigned to use, the university's Managed Desktop software will be installed on it.
The university managed desktop provides a common base for all staff and student PCs. Applications, services and policies are based upon the managed desktop.
The university's Telephony system has several types of handsets. You can access information on these and other aspects of the system on our Telephony web page.
Our High Performance Multi-Function Devices (MFDs) can be used for printing, photocopying and scanning. They are located throughout our campus.
There are several ways to access your university email:
The Microsoft Outlook 365 client on your university desktop or laptop.
Via web browser, log into Microsoft 365 email in the cloud.
Setting up Microsoft Outlook or Other Microsoft 365 applications on your devices i.e.
More information can be found on our page, Microsoft 365 guidance
Setting up Microsoft Outlook 365 on your Windows or MacOS system:
Microsoft Outlook 365 and other Microsoft 365 applications can be installed on up to 10 of your personal devices, 5 mobile devices and 5 desktop devices i.e., desktop PC or laptop.
See our Office 365 Advantage page for more detail
Our easy-to-follow step by step Installation Guides will assist you in setting up your devices.
Depending on your role, you may find it necessary to have access to an email boxes/s other than your own.
This short video will assist you in requesting the necessary access rights to these mailboxes.
The (G:\) Drive is a network storage area associated with your account as your "Home Area". This drive will be available to you wherever you logon to a Managed Desktop computer within the university network.
Data stored in all network areas as well as your local PC or Laptop are subject to university policy as described in our Policies for Information Security.
For further information, please visit our page "Where to save my files".
The (U:\) Drive, is a storage area also associated with your account and available wherever you logon to a Managed Desktop computer within the university network. These areas are allocated to specific Faculty/Directorates.
Data stored in all network areas as well as your local PC or Laptop are subject to university policy as described in our Policies for Information Security.
For further information, please visit our page "Where to save my files".
(U:\) drive directories can be subdivided into specific directories with access rights governed by the heads of the relevant faculty/directorate.
Access to these areas must be authorised by a person holding a senior role in these areas.
Data stored in all network areas as well as your local PC or Laptop are subject to university policy as described in our Policies for Information Security.
For further information, please visit our page "Where to save my files".
As part of the Microsoft 365 subscription, all staff members have access to 1 Terabyte of cloud data storage in Microsoft OneDrive. OneDrive can be used to share files with other colleagues in the university.
For further information please visit the Microsoft 365 page.
Data stored in all network areas as well as your local PC or Laptop are subject to university policy as described in our Policies for Information Security.
You are required to complete all mandatory training courses which include Information Security; Data Protection Incorporating GDPR and other courses approved by the university. These are accessed within our Moodle our Virtual Learning Environment (VLE).
We have covered a great deal about digitally working within the University of Greenwich. The information presented is by no means complete, you will learn more specific information on how your Faculty or Directorate utilise the IT Resources of the university within your team.
We hope you feel confident to launch out into this new world but remember, the IT Service Desk is here to assist you with IT related issues during your employment with the university.
Thank you for your time and feedback during your IT Induction. We wish you all the best in your employment with the University of Greenwich.
This playlist of 4 videos provides an overview of the New Staff Resource Request Service along with a Guide to the New Staff IT Induction process.
Your University of Greenwich IT account enables you to access IT and Library facilities across the university, such as:
You are expected to comply with the university Rules and Regulations and operate in accordance with relevant legislation.
Information protection and management is of critical importance to the University - without adequate security measures, years of research data, personal information or sensitive documents could be put at risk. The security of confidential information is the responsibility of the individual member of staff and NOT the University itself, nor the line manager or Head of Department.