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Academic and Professional Services staff members may need to access different IT and Library Services

Below are a few pieces of information which you may find useful. This page isn't designed to cover all the IT and Library services on offer to you, but should point you in the right direction so that you can find what you need, or at least, know who and where to ask.

User Account

Your University of Greenwich IT account enables you to access IT and Library facilities across the university, such as:

  • Access to the internet
  • Access to the university intranet
  • A University of Greenwich email account
  • On-line training via Moodle
  • Access to the University of Greenwich Portal
  • Remote access to your files via the university Remote Desktop Service
  • WiFi access to the university network via eduroam
  • A range of software packages. These will differ depending on your school or department but will include Microsoft Office.
  • Your university email address may also allow you to take advantage of a host of offers from external suppliers offering services to students.   

You are expected to comply with the university Rules and Regulations and operate in accordance with relevant legislation.

IT Service Desk

The IT Service Desk operates Monday to Friday from 9.00am – 5.00pm. When possible, staff will resolve the issue over the phone when you call. Please be aware that your call may require further investigation and will be assigned a priority based on impact and urgency.

Contact via

Information Security

Information protection and management is of critical importance to the University - without adequate security measures, years of research data, personal information or sensitive documents could be put at risk. The security of confidential information is the responsibility of the individual member of staff and NOT the University itself, nor the line manager or Head of Department.

Computers and Printing

Teaching Facilities

The Portal

The Portal is the online one stop shop for everything you need at the University of Greenwich, it brings a range of facilities together to help you quickly find what you need:

Wireless access 

eduroam is our wireless network for staff and students. It's fast, free and available across all of our campuses.

The Library

The university libraries are a great place to go to read, study, collaborate or even just to take a few minutes to relax quietly. 

  • Use our LibGuides website to find out what you need to know about the libraries at the university.

Teaching and Learning

  • Moodle
  • Panopto - A leading solution for the capture and playback of lectures. It is used in universities across the world to securely capture lectures, broadcast events, deliver training and to serve legacy media new uses.

Office 365

Office 365 is a collection of services that allows you to create, collaborate and share your work.